Service Desk Analyst

4 weeks ago


Seven Hills, Australia Kennards Hire Full time

Service Desk Analyst - Level 1 & 2
Seven Hills, NSW

  • Western Sydney location | Onsite parking | Flexible work arrangements
  • Competitive salary + generous employee benefits
  • Great company culture | High performing team

Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 & 2 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you'll play a crucial role in ensuring seamless operations for our business.

About the role

  • Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
  • Proactive resolution of level 1 and 2 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face
  • Providing application support for enterprise systems
  • Procuring, configuring, and installing hardware as required
  • Assisting in the maintenance of Network Infrastructure
  • Installation of new service to desktop users with remote tools
  • Basic Windows Server troubleshooting
  • Assisting with any AV equipment and presentation setup
  • Fixing, set-up and maintenance of phone systems
  • Utilising Active Directory to create, remove and edit users
  • Supporting staff with Office 365 related enquiries and issues
  • Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases

About you

We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster

Technical experience

  • Experience with resolving Level 1 and 2 related issues for Servers, Networking, Software & Hardware
  • Confident using Active Directory
  • Experience in managing users through Office 365
  • Experience in Intune for the management of Windows 10 desktops & laptops.
  • Experience with Jira/Confluence suite of tools is desirable.
  • Basic Networking and VOIP knowledge
  • Cyber Security focused with the mindset of 'Security First" approach.
  • Experience in an ITIL Service Desk

Why join the family

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;

  • Profit Share bonus
  • Paid Parental Leave
  • Extensive training and development throughout your career with us
  • Career progression and internal transfer opportunities - across state and international borders
  • Staff discount rates on our hire gear
  • Access to our employee benefits program including discounts on insurance, eye care, travel and more
  • Annual Awards night, Team BBQs and many other fun social events

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