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Customer Service Team Member

4 months ago

Waterloo, Australia Winning Group Full time
Job Description

Our Service Liaison team members are responsible for providing an exceptional after sales service to ensure we retain our customers for life.

The team supports and troubleshoots any problems a customer may experience with the operational efficiency of their product. You'll be responsible for liaising with 3rd party suppliers, manufacturers and service agents via phone and email to help rectify any problems, faults or damages.

  • Liaise with customers to diagnose operational issues with their product.
  • Log all service calls and accurately update all customer service records.
  • Coordinate and book service calls for customers by liaising with third suppliers such as manufacturers,suppliers and service agents.
  • Liaise with Finance and/or Order Management to process any credits, refunds or sales returns on faulty products.
  • Answer all customer emails and phone calls within an acceptable time frame.
  • Keep up to date with new and existing product knowledge through regular training.

Qualifications

  • Excellent verbal and written communication skills.
  • Ability to work efficiently under pressure and adapt to changing priorities.
  • Ability to build rapport with customers and suppliers.
  • Strong computer skills.
  • Excellent problem solving skills and a can do attitude


Additional Information

  • Annual salary $58,000 + Super. 
  • Permanent full-time 9:00am - 5:00pm
  • Position located at HQ in Waterloo, NSW.

Benefits

  • Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
  • Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
  • Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
  • Access to an employee assistance program (EAP).

Discover our vibrant community and learn more about us at www.winninggroup.com.au

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.