Current jobs related to Customer Service Team Member - Waterloo - Winning Appliances
-
Customer Service Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeJob DescriptionAre you a people person who loves problem-solving and thrives in a fast-paced environment?Do you have a knack for turning tricky situations into positive experiences?If so, you might be just the person we’re looking for to join our Service Liaison team! We’re all about making sure our customers are happy long after they’ve made a...
-
Customer Service Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeCompany DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
1 month ago
Waterloo, Australia Winning Group Full time**Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
4 weeks ago
Waterloo, Australia Winning Group Full timeCustomer Experience Team MemberAt Winning Group, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers have a legendary experience from start to finish.Key Responsibilities:Resolve Customer Issues: Respond to customer...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeAt Winning Group, we pride ourselves on delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you will play a vital role in ensuring that all customers have a legendary experience from start to finish.Key Responsibilities:Respond to customer feedback and resolve any issues or concerns in a timely...
-
Customer Experience Team Member
1 month ago
Waterloo, Australia Winning Group Full timeCompany DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeAt Winning Group, we pride ourselves on delivering exceptional customer experiences. As a Customer Experience Team Member, you will play a vital role in ensuring that all customers have a legendary experience from start to finish when dealing with us.The role involves supporting customers to resolve any issues they may have with their products in a timely...
-
Customer Experience Team Member
5 days ago
Waterloo, Australia Winning Group Full timeCompany DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Team Member. In this role, you will play a key part in ensuring that all customers have a legendary experience from start to finish when dealing with us.Key ResponsibilitiesRespond to Customer FeedbackRespond to all...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeAbout the Role:As a Customer Experience Team Member at Winning Group, you will play a vital role in ensuring that all customers have a legendary experience from start to finish. Your primary responsibility will be to support customers in resolving any issues they may have with their products in a timely and effective manner.Key Responsibilities:Respond to...
-
Customer Experience Team Member
1 month ago
Waterloo, Australia Winning Group Full timeJob DescriptionAs a Customer Experience Team Member, you will work to ensure that all customers have a legendary experience from start to finish when dealing with us. The role also consists of supporting customers to resolve any issues they may have with their products in a timely and effective manner.Responding to all feedback and quickly resolving any...
-
Customer Experience Team Member
2 weeks ago
Waterloo, Australia Winning Group Full timeAbout the RoleThe Customer Experience Team Member will be responsible for ensuring that all customers have a legendary experience from start to finish when dealing with us. This includes supporting customers to resolve any issues they may have with their products in a timely and effective manner.Key ResponsibilitiesResponding to all feedback and quickly...
-
Customer Experience Team Member
5 days ago
Waterloo, Australia Winning Group Full timeJob DescriptionAre you passionate about creating unforgettable experiences and turning customers into lifelong fans?We’re on the hunt for a Customer Experience Team Member who’s excited to be the voice of our brand, ensuring every customer interaction leaves a lasting impression. This isn’t just another customer service role – it’s your chance to...
-
Trade Counter Team Member
16 hours ago
Waterloo, Australia Reece Group Full timeAbout Reece PlumbingWe make connections. At Reece Plumbing, our business is built on supporting the trade by providing quality products and useful services that support essential work.Role OverviewThis is a retail sales assistant role working with trades and businesses. As a delivery driver, you will be responsible for delivering customer service in-store...
-
Customer Service Representative
5 days ago
Waterloo, Australia at Sonder Full timeAbout the RoleAt Sonder, we're seeking a highly skilled Customer Support Specialist to join our Operations team. The ideal candidate will be responsible for delivering outstanding service to our customers and members, managing enquiries through various channels, and resolving customer complaints and technical issues.Key Responsibilities:Provide live support...
-
Customer Service Liaison
3 weeks ago
Waterloo, Australia Winning Group Full timeJob SummaryWe are seeking a skilled Customer Service Liaison to join our team at Winning Group. As a key member of our Service Liaison team, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and in-person interactions.Work closely with 3rd...
-
Customer Service
3 months ago
Waterloo, Australia Allpress Espresso Full time**About Us** We exist for better days inspired by iconic flavour. It’s been three decades since Allpress set up their first independent coffee cart, buying a second-hand roaster and embarking on a bold entrepreneurial journey fueled by passion and the search for great flavour. Our little coffee cart helped introduce specialty coffee to New Zealand and...
-
Customer Service Assistant
5 days ago
Waterloo, Australia Winning Group Full timeJob DescriptionThe Winning Group is seeking a highly skilled Customer Support Consultant (Install) to join our national installation business. This role plays a critical part in the delivery of exceptional customer service and efficient support of administrative functions.Key Responsibilities:Answer phone and email inquiries from installers, customers, and...
-
Customer Service Liaison
2 weeks ago
Waterloo, Australia Winning Group Full timeCustomer Service LiaisonAt Winning Group, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Liaison, you will be the first point of contact for customers, helping to diagnose product issues and ensuring they feel supported every step of the way.Key ResponsibilitiesDiagnose and resolve customer product issues in a timely...
-
Customer Service Representative
3 days ago
Waterloo, Australia Winning Group Full timeAbout UsAt Winning Group, we're revolutionizing the online appliance market with our commitment to innovation and customer satisfaction.We've earned numerous prestigious retail awards for our excellence, solidifying our reputation as a trusted name in the industry.The RoleAs a Customer Support Consultant, you'll play a key role in providing exceptional...
Customer Service Team Member
2 months ago
Company Description
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.
Job Description
Our Service Liaison team is responsible for delivering exceptional after-sales service to ensure customer satisfaction and loyalty. You'll be assisting our customers with post-purchase product issues by providing troubleshooting, guidance or liaising on the customers behalf with our suppliers, manufacturers and service agents to resolve any problems.
No day is the same though some of your key responsibilities will be
- Liaising with customers to diagnose any operational issues with their product whether it be by phone or email and troubleshoot common problems
- Log service calls with our manufacturers whilst accurately updating and keeping record of any problems and interactions
- Collaborate with our suppliers, manufacturers and their service agents to identify and address the root cause of the customer's fault or problem
- Investigate unusual problems to ensure a positive resolution for our customers
- Arrange replacements or other solutions for our customers who cannot have their product repaired
Qualifications
- Excellent problem solving skills and a can do attitude.
- Warm and friendly demeanor to build strong and trusting rapport with our customers, suppliers and internal teams.
- Strong verbal and written communication skills.
- Ability to work efficiently under pressure and adapt to changing priorities.
Additional Information
- Annual salary $58,000 + Super.
- Permanent full-time 9:00am - 5:00pm
- Position located at HQ in Waterloo, NSW.
Benefits
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
Discover our vibrant community and learn more about us at www.winninggroup.com.au
In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
