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Senior Customer Success Manager
2 months ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Sonder. As a key member of our Customer Success team, you will be responsible for driving successful partnerships with our Enterprise customers.
Key Responsibilities- Develop and execute customer-centric plans to drive activation, adoption, and renewal of our Enterprise customers.
- Monitor and analyze key performance indicators to assess customer health and identify areas for improvement.
- Collaborate with cross-functional teams to deliver valuable insights and actionable strategies to drive long-term success and ROI.
- Lead the negotiation and closure of renewals, ensuring seamless transition and ongoing account management.
- Manage onboarding, reporting, and customer queries with high attention to detail.
- Engage with C-level executives and other key decision-makers to ensure alignment and address their needs effectively.
- Lead and mentor team members to foster a culture of excellence and continuous improvement within the Customer Success team.
- Minimum 5 years of experience in end-to-end SaaS Customer Success Management or consulting experience.
- Experience in HR, workplace wellbeing, safety, or risk management is highly desirable.
- Ability to interpret complex customer data, present actionable insights, and add value to our customers.
- Thrives in a fast-paced, growth-oriented environment.
- Strong communication, negotiation, and problem-solving skills.
- Ability to map the customer's business problem to Sonder's product capability and propose solutions to customers.
- Learning mentality with constant drive to understand, iterate, and be best in class.
- Hybrid working environment and modern office facilities.
- Learning fund - annual contribution and 2 days of study leave to support your personal development.
- Paid parental leave with an attractive return to work policy.
- Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.
- Induction and onboarding designed to make you succeed in your new role.
- Salary packaging and novated leasing.
- Wellbeing support to invest in your own wellbeing.
- Free coffee Tuesdays and catered lunch on Thursdays.
- Team social fund to connect with your team, plus company-wide social events.
- Dog-friendly office.
- Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community.
Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow's wellbeing challenges today.
We completed a highly successful Series B capital raise in August 2022. With operations in Australia, New Zealand, and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.
