Customer Service Lead

7 months ago


Melbourne, Australia Pact Group Full time

Customer Service Lead

Full-time

Job Description

Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.

About this opportunity

We specialise in the manufacture and supply of large format plastic and metal packaging servicing for the consumer and industrial sectors.

As a Senior in the customer Service team, you will perform a pivotal role as the conduit between our customers and stakeholders on site as you work within a supportive and energetic team, to deliver a quality, end to end, positive experience to a broad range of customers.

Based in Laverton, this role will see you liaising with internal stakeholders, as well as customers to provide a full range of support including order entry to delivery, managing queries relating to orders and products, providing PODs and delivery ETAs, as well as setting up new customer accounts.

Collaborative and pro-active in your approach, you will take ownership of the process, to ensure timely service and a positive outcome for both customer and business.

Your key responsibilities will be to:

Manage escalated queries from customers  Process customer orders  Respond to email & phone enquiries from customers regarding sales orders and stock availability, upselling/cross selling where appropriate Run daily reports and conduct data analysis via SAP and Excel Liase with the broader team on pricing and availability Liaise with customers and dispatch to coordinate and follow up deliveries

Your skills and experience

To be successful in this role, you’ll have:

Excellent customer service approach Experience within a manufacturing (FMCG) or distribution environment Excellent communication and negotiation skills with the ability to work cross-functionally SAP experience is ideal/MS Office 365 High attention to detail Excellent time management and organisational skills

Additional Information

About us

Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value.

We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust.

As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan. 

For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.

Our promise is to create a better and more prosperous world all round.

That’s our future Pact. Let’s lead the way together.


  • Customer Service

    7 months ago


    Melbourne, Australia Lead Group Consultancy Full time

    Monthly sales and orders report - Ensure accurate product pricing in Pronto - Conduct distributor reviews **About Us**: My Client in Melbourne is seeking a dynamic Sales and Commercial Customer Service Manager. This role is vital for their sales success and overall business operations. **Purpose**: Responsible for sales and commercial reports, pricing...


  • Melbourne, Australia Lead Group Consultancy Full time

    Location: Altona, Australia - Warehousing, Transport and DG - Dynamic team environment My client, a dynamic organization in Altona, is seeking a dedicated Customer Service Officer to join their team. Reporting to the Site Manager, this role plays a pivotal part in delivering exceptional service to our valued customers. **Key Responsibilities**: - Customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.


  • Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...


  • Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...


  • Melbourne, Victoria, Australia Woolworths Group Full time

    About Woolworths GroupWoolworths Group is a leading Australian retailer with a strong presence in the country's food and general merchandise markets. Our company values diversity, equality, and inclusivity, providing opportunities for our employees to grow and develop their careers.Job Title: Assistant Customer Service ManagerWe are currently seeking an...


  • Melbourne, Victoria, Australia Faac group Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Excellence Lead to join our team in Australia.About the RoleThe Customer Service Excellence Lead will be responsible for analysing and optimising the Order to Cash (OTC) process to deliver exceptional customer experiences. This role requires strong analytical skills, excellent communication, and...

  • Work Order Coordinator

    6 months ago


    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...


  • Melbourne, Victoria, Australia Lead Group Full time

    About the Role:Lead Group is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. The ideal candidate will have strong technical skills, a Bachelor's degree in Accounting or similar, and completed CA/CPA qualifications.Key Responsibilities:Preparing financial statements, tax returns, and BAS/IAS for...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the BusinessSix Degrees Executive is proud to partner with a leading Australian family-owned business that has been delivering innovative solutions to its clients for over a century. As a renowned designer, manufacturer, and supplier of Automotive, Seating, Industrial, Marine, and Transportation Hardware, they are committed to excellence in every...


  • Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full time

    Siemens Healthineers is a global leader in medical technology, with over 71,000 dedicated Healthineers in more than 70 countries.We are seeking an experienced Customer Service Team Lead to join our team in Australia. As a key member of our customer-facing team, you will be responsible for leading and coaching a group of coordinators in our Customer Call...


  • Melbourne, Victoria, Australia Lead Group Full time

    About Lead GroupWe are a reputable business advisory firm based in Melbourne, Australia. Our team is committed to delivering exceptional services to our clients across the country.


  • Melbourne, Victoria, Australia Accor Full time

    Unlock Your Potential as a Customer Service Team Lead with AccorWe are more than a global hospitality leader – we're a community that welcomes you as you are. At Accor, you'll find a job and brand that matches your personality, and we support your growth and learning every day to bring purpose to your life.Join our journey and co-create the future of...


  • Melbourne, Victoria, Australia Marble Full time

    This exciting role offers an opportunity to lead daily customer service for a team of technicians and know the customers' installed base and service opportunities in the area.Key Responsibilities:Oversee daily service planning and executionDistribute work allocation to service technicians fairly and properlyAddress customer problems promptly and provide...


  • Melbourne, Victoria, Australia Lead Group Full time

    About UsLead Group is a well-established business offering accountancy services to various industries. We pride ourselves on delivering high-quality solutions and providing career progression opportunities for our team members.


  • Melbourne, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...


  • Melbourne, Victoria, Australia Accor Full time

    Accor Melbourne Central OpportunityWe are seeking an experienced Customer Service Team Lead to join our team at Novotel and Ibis Melbourne Central, a dual-branded hotel in the heart of Melbourne's CBD.About UsAt Accor, we pride ourselves on providing exceptional service to our guests, and we're looking for someone who shares our passion for hospitality. Our...


  • Melbourne, Australia Commercial-RTA-Customer Experience Full time

    Real Estate software support for Real Estate Agency clients.  Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities. Who We Are Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...


  • Melbourne, Victoria, Australia Lead Group Full time

    We are looking for an experienced Restructuring Business Manager to lead our team in Melbourne.This role is perfect for someone who has a proven track record of managing complex restructuring processes and can demonstrate excellent attention to detail.You will have the opportunity to work closely with our clients to develop and deliver restructuring...