Customer Service Operations Lead

2 weeks ago


Melbourne, Victoria, Australia Marble Full time

This exciting role offers an opportunity to lead daily customer service for a team of technicians and know the customers' installed base and service opportunities in the area.

Key Responsibilities:
  • Oversee daily service planning and execution
  • Distribute work allocation to service technicians fairly and properly
  • Address customer problems promptly and provide solutions in a timely manner
  • Manage complete operations of allocated sites, workshops, and machines
  • Ensure safety is exercised at all times
  • Train staff

In this dynamic role, you will have the chance to develop your skills in maintenance planning and customer service. With several years of experience in a maintenance environment, you will be able to plan efficient service execution, manage teams, and ensure customer satisfaction.

About You:
  • You have relevant experience in a maintenance environment, ideally with SAP knowledge
  • You possess excellent communication, analytical, and time management skills
  • You are proficient in customer service and can build strong relationships with clients

This full-time position offers a competitive salary range of AU$80,000 - AU$85,000 per annum, plus superannuation. If you are looking for a challenging role that will help you grow your career, please read on



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