Customer Service Team Leader

3 months ago

Sydney, Australia BORAL Full time

Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader

Your next opportunity:

In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of Customer Service Agents within the NSW Concrete business. You’ll be responsible for managing daily customer service tasks, coordinating product deliveries, and ensuring top-notch service quality.

As a key player in the frontline business, you will influence service standards and contribute to a positive team culture. This is a full-time, permanent role with comprehensive training and support provided.

Your day will involve: 

  • Oversee order capture and manage the timely dispatch of products
  • Build and maintain strong customer relationships to enhance interactions
  • Collaborate with internal teams to ensure exceptional service delivery
  • Address customer queries and develop effective solutions
  • Provide training and mentorship to the Customer Service Centre team
  • Adhere to health and safety regulations and driver fatigue management

What are we looking for?

  • 4+ years of experience as a Customer Service/ Contact Centre Team Leader
  • Proven leadership experience with a strong customer service focus
  • Excellent problem-solving skills with a proactive, hands-on approach
  • Exceptional communication skills and emotional intelligence
  • Ability to juggle multiple priorities in a dynamic environment
  • Strong partnering skills with a knack for building meaningful relationships

What’s in It for You?

  • Opportunities for career growth with full training and support
  • Be part of an organization that values your skills and rewards your success
  • Competitive salary package on offer for the right candidate 

The ideal candidate will be flexible and able to work shifts between 6:00 am – 5:00 pm, Monday to Friday including rotating Saturdays.  

If you’re ready to take the next step in your career and make a significant impact, we want to hear from you

About Boral Concrete   

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.   

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.   

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.   

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.      

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