Registry Team Leader, Certificates
4 months ago
**Registry Team Leader, Certificates x2**
**Clerk Grade:7/8**
**Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time**
**Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.**
**This role leads one of two Certificates teams within Certificate Production Services in the NSW Registry of Births, Deaths and Marriages (BDM).**
***
**About the Registry**
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.
**About the teams**
**The responsibilities for the role this role**:
- Lead and manage a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborate behaviours to deliver effective and high-quality services
- Develop and implement processes for improvements in work practices and capability uplift to foster knowledge sharing and continuous learning in the team, and drive ongoing improvements to service delivery
- Coordinate the review of highly complex policies and procedures, including consultation with relevant stakeholders to prepare or review supporting documentation to ensure the organisation complies with legislation
- Manage and drive the delivery of training and resources for new team members and ongoing development of existing staff, conducting regular performance and development discussions to ensure individual and team goals are achieved
- Manage the work schedule of the team and optimise the allocation of work to ensure effective resource utilisation and meeting of service standards
- Trouble-shooting and problem-solving recurring operational issues to ensure the effective adoption of new systems, processes and procedures within the team.
- Input data, monitor, review and report on the service delivery performance to identify trends, issues and areas for improvement to inform decision-making
- Maintain quality standards by conducting regular compliance checks to monitor the quality of work delivered by the team and address repeated errors and rework
**To be successful in this role you will demonstrate the ability to**:
- ** **Undertake analysis and clearly explain complex matters in line with legislation and policies and in collaboration with others to meet the needs of customers
- Develop people, encourage new ideas and innovative approaches, and address, resolve and uplift performance
- Remain composed and calm in a high-pressured environment delivering on service level agreements (SLAs)
**What we need from you**:
**Clearly detail your skills and experience as relevant to this role with**:
**An up-to-date CV of no more than 3 pages**
**A brief cover letter (1 page preferred)**
**Responses to the following targeted questions (approximately half a page each)**:
- Provide an example of when you have identified an operational issue (ideally related to government or organisational policy) and provided advice to your manager thatled to a measurable service improvement.
- Provide an example of a time when you had to reprioritise tasks and/or people resources to meet changing customer or stakeholder needs. How did you go about this and what was the result.
Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation
**Closing Date: 13th September 2024, Friday (9:59 am)**
**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
**Belong in our diverse and inclusive workplace**
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
**For more information, please visit**
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
-
Registry Team Leader
4 months ago
Sydney, Australia NSW Department of Customer Service Full time**Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...
-
Registry Lead Officer, Certificates
4 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Registry Lead Officer, Certificates** **Grade**: Clerk 5/6 (Base full-time salary range of $97,027 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**:Temporary Full-time upto 3 years **Location**: Primarily office based in Pyrmont, Sydney with some hybrid working arrangements. In-office presence...
-
Registry Team Leader, Vulnerable Communities
4 months ago
Sydney, Australia NSW Department of Customer Service Full time**Clerk Grade: 7/8** **Employment type: 1 x full-time ongoing opportunities** **Hybrid working arrangements. Home office base of Pyrmont, Sydney.** **This role leads the Vulnerable Communities team in the NSW Registry of Births, Deaths and Marriages.** *** **About the Registry** The NSW Registry of Births, Deaths and Marriages is an agency within the NSW...
-
Registry Support Officer
3 months ago
Sydney, Australia Austroads Full timeAustroads and Transport Certification Australia (TCA) employ staff across a range of specialised and technical disciplines. Our rigorous recruitment process includes skills and psychometric testing. Due to the environment we work in, all successful applicants are required to undergo a National Police Check. We strive to be an employer of choice. We promote...
-
Aps5 Team Leader
1 day ago
Sydney, Australia Department of Veterans' Affairs Full timeSalary Range: $83,013-$86,511+ Attractive Superannuation - Contact Officer: Jacqui Skerman 0437 750 015 As the VRB Team Leader you will be responsible for providing a Senior Management presence within the Sydney registry to support members conducting hearings and registry staff; while concurrently supporting the VRB’s ICT Business Manager. The Team...
-
Registry Oversight Manager
2 months ago
Sydney, Australia BNP Paribas Full timePosition Purpose Registry Oversight is responsible for overseeing the Registry service provided by SS&C. The team sits within the Client Delivery division and is responsible for supporting, and developing activities, practices and opportunities that will expand the Registry services provided to our existing and new clients. SS&C is a provider of registry...
-
Registry Oversight Relationship Manager
7 months ago
Sydney, Australia Impel Management Pty Ltd Full time12 month contract - Highly competitive remuneration package - Flexible work environment Join a market leader in fund administration services in Australia and take on a pivotal role as a Senior Relationship Manager. This appointment requires a versatile background encompassing registry, fund administration, relationship management, and vendor oversight. As...
-
Manager, Listed Registry
3 days ago
Sydney, Australia Mainstream Fund Services Inc Full timeGreat CBD location - Exciting leadership opportunity - Listed Registry experience is required **ABOUT OUR COMPANY** The Apex Group is a global financial services provider with more than 8,000 staff across 50+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and...
-
Registry Lead Officer, Print Production
4 months ago
Sydney, Australia NSW Department of Customer Service Full time**Registry Lead Officer, Print Production** **Clerk Grade: 5/6** **Employment Type: Ongoing/ Permanent, Full-time** **Location : Based in Pyrmont. Requires up to five days attendance on-site.** **This roles sit within the Certificate Production Services team in Operations and Service Delivery within the NSW Registry of Births, Deaths and Marriages...
-
Registry Officer
7 months ago
Sydney, Australia Ashdown Consulting Full time$31 - $32 p/h + super - 3 month Contract - Sydney CBD **Registry Officer** **|3 Month Contract | Up to $35.36 P/H inc. Super** - $31 - $32 p/h + super - 3 month Contract - Sydney CBD **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...
-
Associate Registry Officer
4 months ago
Sydney, Australia NSW Department of Customer Service Full time**Associate Registry Officer, various teams** **Clerk Grade: 3/4** **Employment Type: 3 x Ongoing, Full-time, 2 x Temporary, Full-time (3-years)** **Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **These roles sit within two teams in Civil Registration Services within the NSW Registry of Births, Deaths and...
-
Registry Officer
4 months ago
Sydney, Australia Independent Pricing and Regulatory Tribunal of NSW Full time**Registry Officer - IPART Officer D** - Help ensure the integrity of the Energy Security Safeguard and make a difference for the people of NSW - Work with a highly skilled and motivated team in a small, independent agency - Ongoing role in a Central Sydney location, with flexible working options. **About the role** This is an exciting opportunity to play...
-
Superannuation Registry Manager
11 hours ago
Sydney, Australia T+O+M Executive Full timeWe here at **TOM Executive** have partnered with one of Australia's largest Super Fund companies to recruit a Manager of their Superannuation Administration/Registry team. With predicted growth of this team and the funds under management this is a great opportunity to join an organisation that can deliver your long term career goals. Reporting to the Head...
-
Unit Registry Account Manager, Avp
2 weeks ago
Sydney, Australia State Street Full timeWho we are looking for As an Account Manager in Unit Registry, you will be responsible for the overall management and motivation of your team to meet daily operational needs. You will lead an engaged workforce by example and be able to leverage individual strengths and identify development opportunities. Innovative thinking is critical to successfully plan...
-
Receptionist / Registry Officer
6 months ago
Sydney Central Business District, Australia Salt Recruitment Full timeWe have a new opportunity available with a state government agency that provides specialist legal services to those in the community. Contribute to the vital work they do in the legal division. We are currently seeking a dedicated and detail-oriented individual to join our client’s team as a Registry Officer. In this role, you will play a crucial part in...
-
Registry Support Officer
2 months ago
Sydney, Australia NSW Department of Customer Service Full timeThe NSW Personal Injury Commission (Commission) is looking for a Registry Support Officer to join the team in the Registry & Disputes Directorate. - Role Title: Registry Support Officer - Ongoing opportunity - Clerk Grade 3/4: $79,032- $86,539+ super - Based in state-of-the-art offices Oxford Street, Darlinghurst with flexible work arrangements available -...
-
Registry Lead Officer, Marriage Services
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Role**: Registry Lead Officer, Marriage Services **Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**: Ongoing, Full-time **Location**: Pyrmont, with an in-office presence required up to five days a week This role sits within Births,...
-
Registry Specialist
6 months ago
Sydney, Australia LRI Invest Full timeDescription Apex Group is looking for a Registry Specialist to join our inclusive and collaborative team in Sydney. In your first few weeks in this role, you can expect to: - Process payments, receipts and distributions - Process maintenance - Reconciliations - Maintain records including filing - Prepare reports on a daily and periodic basis - High-level...
-
Unit Registry
3 days ago
Sydney, Australia State Street Corporation Full timeUNIT REGISTRY - OPERATION MANAGER, AVP **Who we are looking for** As an Operation Manager, the ability to be strategic and positively influence others is a necessity to achieve success. We are looking for an individual that strive for ongoing efficiency and are not afraid to participate with both internal and external departmental projects. **Why this role...
-
Transfer Agency
6 months ago
Sydney, Australia State Street Corporation Full timeTransfer Agency (Unit Registry), Associate **Who we are looking for** Transfer Agency (Unit Registry) is a specialist team that provides our large client base with daily prices as well as cash forecasting, issuing daily, monthly and annual statements to our client's investors. The team is also responsible for processing daily transactions received from...