Leading Service Delivery Specialist

3 days ago

Brisbane, Queensland, Australia Bebeeservicedelivery Full time

Job Title: Service Delivery Manager
About the Role:
The role of Service Delivery Manager is a pivotal position that involves leading the delivery of high-quality services to clients. As a key member of our team, you will be responsible for driving business outcomes, building trust, and growing your career with our organization.
This role requires managing service delivery across a portfolio of clients, coordinating day-to-day operations, overseeing projects and work orders, and ensuring our service agreements deliver value.
Lead daily service delivery for assigned clients, ensuring smooth operations and client satisfaction.
Manage work orders, project coordination, and contracts.
Facilitate regular client meetings and maintain effective communication strategies.
Oversee incident management, service level agreement (SLA) compliance, and reporting activities.
Collaborate with internal teams to ensure optimal resource utilization and delivery outcomes.
Identify opportunities for upsells, renewals, and service enhancements.
Support business development and promote our Connect program.
Key Qualifications:
Demonstrated experience in managing professional services delivery across multiple clients.
Strong grasp of SLAs, key performance indicators (KPIs), and service metrics in a commercial setting.
Skilled in stakeholder engagement, issue resolution, and continuous improvement.
Tertiary qualification in Business, Technology, or a related field.
Certifications in ITIL, PMP, or Agile (preferred).
Familiarity with project systems (e.g., Jira, Mavenlink, MS Project).
What We Offer:
Individual Performance and Development Plans.
Professional Self-Care.
Diversity and Inclusion.
Social Connection and Recognition.
Environment and Community.
Service Delivery Excellence
The role of Service Delivery Manager involves leading the delivery of high-quality services to clients. You will be responsible for driving outcomes, building trust, and growing your career with our organization.
This is a pivotal role in managing service delivery across a portfolio of clients, coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value.
Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction.
Facilitate regular client meetings and maintain effective communication strategies.
Oversee incident management, SLA compliance, and reporting activities.
Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes.
Identify opportunities for upsells, renewals, and service enhancements.
Support business development and promote our Connect programme.
Key Qualifications:
Demonstrated experience in managing professional services delivery across multiple clients.
Strong grasp of SLAs, KPIs, and service metrics in a commercial setting.
Skilled in stakeholder engagement, issue resolution, and continuous improvement.
Tertiary qualification in Business, Technology, or a related field.
Certifications in ITIL, PMP, or Agile (preferred).
Familiarity with PSA tools or project systems (e.g., Jira, Mavenlink, MS Project).
Our Offering:
Individual Performance and Development Plans.
Professional Self-Care.
Diversity and Inclusion.
Social Connection and Recognition.
Environment and Community.

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