Service Delivery Lead

3 days ago

Brisbane, Queensland, Australia Humanised Group Full time

**The Opportunity**
I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Delivery Lead. Coming into this business, you will play a paramount part where you will help support their environment during their cloud journey.

As the Service Delivery Lead, you will play a pivotal role in ensuring the seamless delivery of IT services within their organization. You will lead a team of Service Desk and Desktop Support specialists, overseeing their resource planning, training, and performance evaluations.

Additionally, you will be responsible for the oversight and continuous improvement of ITSM processes, ensuring adherence to SLAs and KPIs, managing vendor relationships, and driving operational excellence.

**Key Responsibilities**:

- Lead and manage a team of IT specialists, including training, performance evaluation, and resource planning.
- Design, implement, and improve ITSM processes such as Incident Management and Service Level Management.
- Assure high-quality IT services in line with SLAs and KPIs.
- Manage vendor relationships for contracted services.
- Lead major incidents, communicate with stakeholders, and ensure timely resolution.
- Collaborate on security incident response and drive improvements.
- Develop strategies to enhance service experience and streamline processes.
- Maintain a culture of accountability, high performance, and professionalism.

**Requirements**:

- Ready to start ASAP
- Eligible to pass a Police Check
- Permanent Resident or Australian Citizen
- 3 Years experience operating in a similar capacity
- Able to troubleshoot and resolve desktop issues
- Understanding of the ITIL framework

**Interesting Points**
- Work for a company that provides a good cause for the community
- Casual Fridays
- Collaborative Culture
- Social Clubs

**Where to next?

  • Service Delivery Lead

    4 days ago

    Brisbane, Queensland, Australia Robert Half Full time

    Service Delivery Lead in Brisbane, $110-130k + super. Manage service delivery, develop relationships, mentor a team, improve processes.**Service Delivery Lead**Robert Half has partnered exclusively with a small organization that has a stellar reputation across Brisbane's IT market. Due to growth within the organization, our client is looking for a skilled...

  • Delivery Person

    3 days ago

    Brisbane, Queensland, Australia Delivery Bwe Full time

    Deliver packages to customers in a timely and efficient manner.- Provide exceptional customer service.- Load and unload packages from the delivery vehicle.- Inspect and maintain the delivery vehicle to ensure it is in good working condition.- Adhere to all traffic laws and regulations.- Ensure that all packages are delivered safely and accurately.-...

  • Service Delivery Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job SummaryThe Service Delivery Lead is responsible for leading the state-wide response across Queensland to meet the safety needs of those impacted by domestic and family violence. This position holds responsibility for quality service provision for the state-based programs.About the RoleThis is a leadership role that provides strong guidance and support to...

  • Service Delivery Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeClient Full time $91,234 - $123,456

    Client Service Manager Job DescriptionThe primary goal of this position is to lead and manage the delivery of exceptional client services across multiple channels. As a Client Service Manager, you will be responsible for recruiting, training, and rostering officers to meet service delivery requirements.You will collaborate with internal stakeholders to...

  • Service Delivery Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $96,000 - $124,000

    Our Sunshine Coast dealership is seeking an experienced Service Delivery Lead to drive productivity and efficiency in our busy service department.We are looking for a skilled professional with exceptional customer service skills, strong communication abilities, and experience in leading and mentoring teams. A trade qualification would be advantageous but not...

  • Test Lead

    24 hours ago

    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    **Job description****Role; Test Lead | Manager - ETL****Experience : Experience (Years) : 5 (Min) - 18 (Max)****Location: Brisbane****Skills : ETL TEST MANAGER****Key Responsibilities**:1.Delivery of multiple ETL / Data testing projects to approved scope, budget, schedule, and quality expectations.2. Responsible for working closely with external testing...

  • Service Delivery Lead

    1 day ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $109,000 - $143,999

    Service Delivery LeaderKey Responsibilities:We are seeking a Service Delivery Leader who will lead and manage a multi-disciplinary team, fostering an organisational environment that supports staff, values performance and personal development, teamwork, customer focus and best practice outcomes in service delivery.The successful candidate will contribute to...

  • Leading Service Delivery Specialist

    24 hours ago

    Brisbane, Queensland, Australia beBeeServiceDelivery Full time $160,000 - $200,000

    Job Title: Service Delivery ManagerAbout the Role:The role of Service Delivery Manager is a pivotal position that involves leading the delivery of high-quality services to clients. As a key member of our team, you will be responsible for driving business outcomes, building trust, and growing your career with our organization.This role requires managing...

  • Service Delivery Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $110,000

    Role SummaryThis leadership opportunity is perfect for a professional with strong service management skills and experience in mentoring teams to achieve targets.The successful candidate will lead a team of service professionals, utilizing their coaching and training skills to ensure consistent delivery of high-quality service to customers.Key...

  • IT Service Delivery Lead

    5 days ago

    Brisbane, Queensland, Australia Hastings Deering Australia Ltd Full time $104,000 - $130,878 per year

    About the Role Due to sustainable growth, we are searching for a highly experienced IT Service Delivery Lead to lead our dynamic Level 1 IT Support Analysts This is a permanent, full-time opportunity based out of our Archerfield office. The successful candidate will oversee the delivery of high-quality, efficient technical support services to end-users. ...