
Service Delivery Specialist
7 hours ago
Service Delivery Specialist
Job Description:We are seeking a highly skilled and experienced Service Delivery Specialist to join our team. The successful candidate will be responsible for ensuring the effective functioning of our service area, including implementing, maintaining and reviewing financial, administrative and human resource policies and procedures.
Key Responsibilities:- Managing financial processes, including procurement, ordering, payment of accounts, petty cash, monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.
- Overseeing human resources processes, including rostering, payroll, leave management, fortnightly and monthly monitoring and reconciliation in accordance with current legislative and departmental human resources practices.
- Providing high-level technical expertise in software packages and databases to administer services provided by the service area.
- Investigating financial and human resources enquiries, ensuring timely and accurate solutions are reached.
- Collaborating with team members to deliver exceptional service to the service area, developing an understanding of roles and duties, and working collaboratively to achieve shared goals.
- Liaising with departmental officers and other government and non-government organisations as required.
We strive for excellence in service delivery and public administration, identifying opportunities for improving client service and contributing to the governance structure.
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