Coordinator Experience And Communications

**Salary $117k - $130k per annum + 11.5% Superannuation**
- **Permanent full time, flexible working**
- **Newly created position**
- **Located at our Nunawading office starting 3 February 2025**

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

**The role**:
We are looking for an exceptional communications people-leader leader to manage the newly formed Experience and Communications team. This role will lead the development of internal communications strategies as well as complex customer experience projects on digital channels.

This exciting new position will have the autonomy and trust to build our formalised internal communications function from the ground up. It will require extensive internal communications experience and excellent writing skills.

Leading a small team, this role will develop internal communication strategies and channels to connect a highly diverse workforce. It will also aim to improve customer experience across Council channels, with a particular focus on Council's external websites and intranet. This position aims to inform, connect and advocate for the Whitehorse community and the Whitehorse workforce.

If successful you will help shape our new Communications, Advocacy and Investment Department and be part of the leadership team. We have moved to a new relationship operating model and are looking forward to setting up a team where we can deliver excellent end-to-end communications services to Council.

**About you**:
You will be an exceptional people leader and have demonstrated experience building high performing teams. You'll have a proven track record of leading and delivering customer-first projects in a team environment. You will have experience managing a team of communications professionals and understand how to juggle and manage different priorities. You will understand how to establish processes and new ways of working in order to run an effective team.

**In return, we will offer**:
**The ability to make a difference - **Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

**Great working conditions **- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

**An extensive Health and Wellbeing offering **- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

**Transformation**:

- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

**Reward & Recognition - **extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

**Further Information**:
**Come and join the transformation
**_Download the Position Description: _**

Coordinator Experience and Communications
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.**ABOUT US**

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services