Community Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeClient Full time $55,000 - $85,000

**Event Support Specialist**

 

The Event Support Specialist will be a pivotal part of facility and building operations, ensuring the smooth running of the space and a seamless experience for our members. The ideal candidate will have an eye for detail and be able to multitask with ease.

 

Responsibilities include:

  • Coordination of event space and clients before the day of the event.
  • Logistics of the setup and pack down of the event space.
  • On the day, emergency venue support to further help Supervisor/customer service onsite.
  • Connecting and booking internal vendors for the event/relevant space.
  • Liaising with and connecting external vendors to the appropriate space.
  • Lining up Landlord requirements with each event requirement (i.e. AC, centre security, etc.).
  • Coordinating/briefing HT if the event is during business hours to assist with the smooth running of the event.
  • Coordinating/briefing with T+G for venue supervisors, catering, coffees/stations, etc.
  • Venue setup and specific event details relating to this.
  • Event clients only really start focusing on planning their event in the last week - understanding the client's vision from a venue perspective and liaising with the event host before the event in preparation for their occurrence (catering, T+G, etc.).
  • Pre-event onboarding and subsequent tours post-sale.
  • Event feedback post-event.

 

Key attributes of the ideal candidate include:

  • A customer-focused approach.
  • Takes direction well and is a team player.
  • An ability to influence via solid relationships across a wide range of stakeholders.
  • Dedicated leadership experience.
  • Ability to think differently about a client experience and always want to deliver the best service.
  • Has proven experience in a customer experience role, or events role.
  • Ability to navigate complex customer requests and assist with communicating clearly to the onsite team.
  • The agile mindset with adaptable communication skills.

 

Why Choose This Role?

This role offers a unique opportunity to work in a fast-paced environment, where no two days are ever the same. As an Event Support Specialist, you will have the chance to make a real impact on our members' experiences and build lasting relationships with clients.

 

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