Pcgs Coordinator And Customer Service Representative

2 days ago

Brisbane, Queensland, Australia Roxbury'S Numismatics Full time

We're hiring We are looking for a motivated candidate to join us as our
PCGS Coordinator & Customer Service Representative.
Roxbury's is looking for a detail-driven coordinator who can run our PCGS submission pipeline end-to-end while also being the first point of contact for clients at reception.
This is a full-time position.
About Roxbury's
Roxbury's Numismatics, formerly Imperial Coins, is a Brisbane-based coin and collectables company. Driven by our mission to empower Australian collectors, we've led the way in numismatics for decades. We're Australia's only official PCGS partner and the creators of the Cotton & Co. coin rolling program, offering collectors simple ways to elevate and protect their collections.
What you'll do
Schedule and manage PCGS customer appointments and internal submissions
Track grading submissions from intake to distribution
Handle customs entry/exit and maintain clear compliance records
Greet and serve visitors, manage calls/emails, and keep reception running smoothly
Represent the PCGS Submission Centre at trade shows across Australia
What you'll bring
Strong organisational skills and attention to detail
Clear, professional communication with internal and external stakeholders
Ability to coordinate logistics and time-critical workflows
A proactive mindset for continuous process improvement
Experience in customer service
Minimum 1+ years of customer service experience
Confidence with computer programs, especially Microsoft Excel and other web-based tools; quick to learn new systems
Intermediate proficiency in Microsoft Excel is required
Why Roxbury's
Work at one of Australia's most trusted numismatic operators
Hands-on exposure to certified grading and rare collectables
Opportunity to make an impact and improve systems & processes
Join a relaxed working environment, with real long-term career aspects, a sociable and friendly team, an attractive incentives program, plus regular company events and social activities.
Location:
Brisbane (on-site)
How to apply:
Apply via the link and include a short note on your coordination experience and earliest start date.
Australian work rights are required for this position.

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