PCGS Coordinator

We're hiring We are looking for a motivated candidate to join us as our PCGS Coordinator & Customer Service Representative. Roxbury's is looking for a detail-driven coordinator who can run ourPCGS submission pipeline end-to-end while also being the first point of contact for clients at reception.

This is a full-time position.

About Roxbury's

Roxbury's Numismatics, formerly Imperial Coins, is a Brisbane-based coin and collectables company. Driven by our mission to empower Australian collectors, we've led the way in numismatics for decades. We're Australia's only official PCGS partner and the creators of the Cotton & Co. coin rolling program, offering collectors simple ways to elevate and protect their collections.

What you'll do

• Schedule and manage PCGS customer appointments and internal submissions
• Track grading submissions from intake to distribution
• Handle customs entry/exit and maintain clear compliance records
• Greet and serve visitors, manage calls/emails, and keep reception running smoothly
• Represent the PCGS Submission Centre at trade shows across Australia

What you'll bring

• Strong organisational skills and attention to detail
• Clear, professional communication with internal and external stakeholders
• Ability to coordinate logistics and time-critical workflows
• A proactive mindset for continuous process improvement
• Experience in customer service
• Minimum 1+ years of customer service experience
• Confidence with computer programs, especially Microsoft Excel and other web-based tools; quick to learn new systems
• Intermediate proficiency in Microsoft Excel is required

Why Roxbury's

• Work at one of Australia's most trusted numismatic operators
• Hands-on exposure to certified grading and rare collectables
• Opportunity to make an impact and improve systems & processes
• Join a relaxed working environment, with real long-term career aspects, a sociable and friendly team, an attractive incentives program, plus regular company events and social activities.

Location: Brisbane (on-site)

How to apply: Apply via the link and include a short note on your coordination experience and earliest start date.

Australian work rights are required for this position.