PCGS Coordinator

2 weeks ago

Brisbane, Queensland, Australia Roxbury's - Est. 1985 Full time
PCGS Coordinator & Customer Service Representative

Overview

We are looking for a motivated candidate to join us as our PCGS Coordinator & Customer Service Representative. Roxbury's is looking for a detail-driven coordinator who can run our PCGS coin and banknote submission pipeline end-to-end while also being the first point of contact for clients at reception. This is a full-time position.

About Roxbury's

Roxbury's Numismatics, formerly Imperial Coins, is a Brisbane-based coin and collectibles company. Driven by our mission to empower Australian collectors, we've led the way in numismatics for decades. We're Australia's only official PCGS partner and the creators of the Cotton & Co. coin rolling program, offering collectors simple ways to elevate and protect their collections.

About PCGS

Based in the US, Professional Coin Grading Service (PCGS) is the largest third-party coin grading service in the world. Roxbury's is Australia's official PCGS Submission Centre, handling customer submissions from all around Australia and coordinating the grading process in collaboration with PCGS.

What you'll do

  • Schedule and manage PCGS customer appointments and internal submissions
  • Track grading submissions from intake to distribution
  • Handle customs entry/exit and maintain clear compliance records
  • Greet and serve visitors, manage calls/emails, and keep reception running smoothly
  • Represent the PCGS Submission Centre at trade shows across Australia

What you'll bring

  • Strong organisational skills and attention to detail
  • Clear, professional communication with internal and external stakeholders
  • Ability to coordinate logistics and time-critical workflows
  • A proactive mindset for continuous process improvement
  • Experience in customer service
  • Confidence with computer programs, especially Microsoft Excel and other web-based tools; quick to learn new systems

Why Roxbury's

  • Work at one of Australia's most trusted numismatic operators
  • Hands-on exposure to certified grading and rare collectibles
  • Opportunity to make an impact and improve systems & processes
  • Join a relaxed working environment, with real long-term career aspects, a sociable and friendly team, an attractive incentives program, plus regular company events and social activities.

How to apply

Apply through the link, adding a brief summary of your customer service & coordination experience plus your earliest start date.

#hiring #customerservice #operations #logistics #PCGS #numismatics #BrisbaneJobs #AUJobs

Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Consumer Services

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