Workforce Team Leader

2 weeks ago

Sydney, New South Wales, Australia Ach Group Full time

Supported by and reporting to the Workforce Manager Residential, you will be passionate about supporting Care Workers to be their best therefore enabling our customers to live a Good Life. You will oversee responsibility for the operational management and supervision of the Care Worker staff within the Residential Care Home, West Park on a part time basis (0.5 FTE).

**What you'll do**:

- Mentor, nurture, coach and inspire Care Workers
- Team training, constructive feedback and development initiatives
- Support the recruitment, induction and onboarding process
- Drive a customer centric approach
- Positively contribute to the financial performance and strategic direction
- Drive continuous improvement using workforce/customer feedback and forums
- Ensure services are provided in line with the aged care standards
- Contribute to accreditation processes

**You will need**:

- Demonstrated commitment to ACH Group's good lives philosophy
- Outstanding communication skills and ability to build positive working relationships with internal stakeholders, peers and direct reports
- Demonstrated leadership experience
- Experience building a team to deliver high quality customer service
- Workforce planning and management experience
- Experience in complaint resolution
- Computer literacy and skills to use a range of databases and capacity to learn software systems quickly

**It would be helpful if you had**:

- Studying towards Certificate IV in Leadership & Management or a similar business discipline and / or demonstrated experience in a similar role within a large organisation

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

**About ACH Group**: At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, competitive salary options and a passionate, flexible workplace.

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