Client Success Manager

**What's the role?**

Visual Domain is a leader in video and content production, dedicated to providing innovative solutions and exceptional customer experiences. We are seeking a proactive Client Success Manager to drive sales activity, engage with clients and deliver outstanding service. **This role can be based in either our Melbourne or Sydney office.**

The Client Success Manager (CSM) is responsible for generating new business revenue by engaging with new and lapsed clients, identifying their business needs and meeting those needs through our video and content production solutions. The CSM will build a strong portfolio of repeat clients and secure new prospects to achieve personal and group sales targets.

In this role, you will craft customised presentations and proposals that highlight our unique value to clients, ensuring their needs are met with tailored solutions. You will work closely with our teams to deliver exceptional results and ensure a smooth transition for clients post-sale. Your goal will be to identify and secure new business opportunities, develop strategic sales plans to hit targets, and stay on top of market trends by using CRM platforms HubSpot and Salesforce.

Building and maintaining strong relationships with clients is crucial, as you'll be their main point of contact, regularly checking in to understand their needs and explore upselling opportunities. With a strong sales orientation, you will focus on both outbound prospecting and managing inbound enquiries. The work will be briefed, pitched and quoted with typical turnaround times of approximately 6 weeks which require someone who can work in a high volume, high velocity environment. This role is perfect for someone who thrives in a fast-paced, high-volume environment, with work being briefed, pitched, and quoted quickly, typically within a six-week turnaround. The key focus will be on client relationship management to drive retention and long-term growth

**Who are you?**

+ Proven sales success, ideally in video production or a related industry, with a track record of meeting or exceeding targets

+ Deep industry knowledge, including market trends, competition and customer needs

+ Extensive experience in building strong client relationships, especially with complex and diverse customers, providing exceptional service and support

+ Solid understanding of products/services and relevant technical aspects, with experience advising and supporting customers.

+ Proven ability to develop and execute sales plans, analyse market opportunities, and devise effective strategies

+ Strong presentation and negotiation skills, capable of delivering compelling proposals and negotiating favourable terms

**News Benefits**

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:
+ **Exclusively ours** - Access to publications and products from across the News Corp family

+ **Health & wellbeing** - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

+ **Time off** - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

+ **Helping you grow** - Development opportunities (including diversity and inclusion - focused education series) and recognition

+ **Financial wellbeing** - Support on making the most of your money

+ **Perks & discounts** - Exclusive offers across a range of products and services

+ **Giving back** - Make a difference to our communities.

+ **Workplace Inclusion and facilities** - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms

**Who are we?**

We craft stories, not just content.

At Visual Domain, we're a full-service video production agency built for brands that demand more. From brand storytelling to social content, testimonials, training videos, animation, and beyond — we deliver high-quality, scalable video solutions that connect, convert, and perform.

With a national footprint and a world-class team of producers, editors, and creatives, we make video production easy, effective, and tailored to your goals. Whether you're launching a campaign, building a brand, or creating content at scale, we're here to bring your story to life.

Let's make something great.

**What's next?**

**Our Commitment to Diversity, Equity and Inclusion** _We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gende