Client Success Manager

**About Ogury**

Ogury is a **global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted from millions of **self-declared customer surveys, enriched with billions of impactful data points, and refined by AI**. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with **a diverse team of 500+ people** across 19 countries.

At Ogury, **our vision unites us all**. But we know that it takes people from all walks of life to come together and make it happen. We **embrace and celebrate what makes us different**, creating a unique and winning culture where everyone** feels safe**, has access to the **same opportunities**, and is excited about bringing their **most authentic self**to work. Everyday.

Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where **Ogurians are engaged and know they belong**.

**Working at Ogury**

**At Ogury**, we pledge to provide all our team members with an **equitable voice** across our company and community. We understand that to have **Ogurians**who are **engaged, respected**, and who feel **proud** to belong, means creating a **safe space** where everyone feels comfortable bringing their most **authentic selves** to work.** Everyday.**

**About the role**

Are you passionate about ensuring client success and driving impactful business growth in a fast-paced, dynamic environment?

We're looking for a strategic, results-driven **Client Success Manager** to join our team and play a key role in delivering exceptional post-sales service and fostering long-term relationships with our clients.

In this role, you'll be the trusted partner for clients, translating their objectives into **actionable strategies** that ensure successful **campaign execution** and drive **growth** and **retention**. You'll collaborate closely with **Sales** and **AdOps** teams to ensure seamless delivery, continuously optimizing outcomes based on **data-driven insights** and client feedback.

Your responsibilities will include **client satisfaction**, **revenue growth**, and **campaign success**. As an advocate for our technology and solutions, you will help clients achieve their goals while promoting the value of our offerings.

You'll work with cross-functional teams across **Sydney**, **Singapore**, and **Europe**, ensuring smooth campaign execution and contributing to **long-term business growth**.
- Reporting directly to the Director of Customer Success, this hybrid role will be based out of our _**_Melbourne office_**_, where we foster a _**_collaborative_**_ and _**_creative_**_ work environment. We encourage team members to join us in the office at least _**_two days_**_ a week to build _**_stronger connections_**_._

**Why you will love this role**:
- ** Global Exposure**: Collaborate with diverse teams across multiple regions, influencing success on a global scale.
- ** Meaningful Impact**: Directly contribute to **client retention**, **campaign optimization**, and **revenue growth**, driving the long-term success of the business.
- ** Dynamic Challenges**: Thrive in a **fast-paced** environment with endless opportunities to innovate, grow, and make a difference.

**What you will be doing**:
- ** Own the post-sales process**, acting as the main client contact from campaign activation to completion, ensuring a seamless experience from start to finish.
- Bridge the gap between **Sales** and **AdOps**, ensuring campaign setup, pacing, and optimization align with client needs and expectations.
- ** Monitor campaign performance** and proactively report insights to clients, ensuring they understand results and identify opportunities for improvement.
- Ensure campaigns are activated on time and delivered successfully, working closely with **AdOps** to troubleshoot any issues and ensure smooth execution.
- Provide **strategic recommendations** to clients, helping them maximize campaign performance and achieve their business objectives.
- Maintain strong communication with **internal and external stakeholders**, fostering collaboration and ensuring client needs are consistently met.
- Drive **rebooking** and **upselling opportunities**, identifying growth potential within existing accounts to foster long-term business relationships.
- Implement **data-driven retention strategies** to strengthen client loyalty and promote continued success.
- Lead **QBRs (Quarterly Business Reviews)** and client workshops, showcasing the value of our solutions and how they can drive results for clients.
- Ensure clients have a deep understanding of our **technology** and