Client Success Manager

2 days ago

Melbourne, Victoria, Australia WOO Agency Full time

Get AI-powered advice on this job and more exclusive features.

WOO Agency is evolving and seeking a Client Success Manager as part of our strategic transformation. This role is the primary client-facing position responsible for managing client relationships, project delivery communication, and ensuring exceptional client experience throughout our service delivery. The Client Success Manager will be the trusted advisor and primary point of contact for all client interactions.

Key Responsibilities

Client Relationship Management

  • Serve as primary point of contact for all assigned client accounts
  • Build and maintain strong, long-term client relationships based on trust and results
  • Conduct regular client check-ins and strategic business reviews
  • Identify opportunities for account growth and service expansion
  • Manage client expectations and communicate value delivered

Project Delivery & Communication

  • Lead client communication throughout entire project lifecycle from brief to delivery
  • Manage project timelines, milestones, and deliverable presentations to clients
  • Coordinate client feedback, revisions, and approval processes
  • Ensure projects are delivered on time, within scope, and to client satisfaction
  • Handle escalations and resolve client concerns promptly and professionally

Strategic Client Advisory

  • Understand clients' business objectives and challenges
  • Recommend AI-enhanced solutions that deliver measurable business value
  • Educate clients on emerging AI capabilities and implementation opportunities
  • Position additional services and capabilities that align with client goals
  • Contribute to client strategy discussions and creative briefings

Account Growth & Retention

  • Identify opportunities for account expansion and additional project work
  • Collaborate with Business Development Manager on growth strategies
  • Ensure high client satisfaction scores and retention rates
  • Manage contract renewals and service agreement negotiations
  • Track and report on account health and growth metrics

Internal Coordination

  • Work closely with Operations Manager on delivery planning and resource allocation
  • Collaborate with Creative Director and CTO on project strategy and execution
  • Provide client insights to inform service development and capability building
  • Participate in internal project planning and status meetings
  • Ensure seamless handoffs between client-facing and delivery teams
  • Articulate the benefits and capabilities of AI-enhanced creative and technical services
  • Help clients understand AI implementation opportunities within their business
  • Collaborate with technical teams to translate AI capabilities into business language
  • Support clients through digital transformation and AI adoption journeys

Professional Experience

  • Minimum 3+ years in client-facing roles within creative agency or technology services
  • Proven track record of managing multiple client accounts simultaneously
  • Experience with project management and client communication throughout delivery cycles
  • Account management experience with demonstrated ability to grow existing relationships
  • B2B services experience with understanding of professional service delivery

Client Management Skills

  • Exceptional communication skills both written and verbal
  • Relationship building expertise with ability to become trusted client advisor
  • Problem-solving abilities to handle client challenges and find mutually beneficial solutions
  • Presentation skills for client meetings, project updates, and strategic discussions
  • Negotiation experience with contracts, scope changes, and conflict resolution|

Technical & Business Acumen

  • Understanding of creative processes including design, print, content creation, and brand development
  • Basic technical knowledge of web development and digital project delivery
  • Project management proficiency with tools like , Asana, Jira, or similar platforms
  • Financial awareness of project budgets, profitability, and account economics
  • AI familiarity (preferred) to discuss AI-enhanced service capabilities

Core Competencies

  • Customer-centric mindset with genuine commitment to client success
  • Attention to detail ensuring accurate project communication and delivery
  • Time management with ability to manage multiple projects and deadlines
  • Adaptability to work in fast-paced, evolving business environment
  • Team collaboration skills for working across creative and technical teams

Preferred Qualifications

  • Bachelor's degree in Business, Marketing, Communications, or related field
  • Agency experience with understanding of creative and digital services
  • Technology services background with software development or digital transformation projects
  • AI or emerging technology exposure through previous roles or professional development
  • Account growth achievements with quantifiable results in previous positions
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesDesign Services

Referrals increase your chances of interviewing at WOO Agency by 2x

Sign in to set job alerts for "Customer Success Manager" roles.Senior Customer Success Manager (Melbourne-based)

Melbourne, Victoria, Australia 2 weeks ago

Coburg, Victoria, Australia A$130,000.00-A$135, weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Moorabbin, Victoria, Australia A$85,000.00-A$110, month ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Customer Success Manager - Public Sector

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$90,000.00-A$100, week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 3 months ago

Customer Success Manager - Technology - Melbourne

Melbourne, Victoria, Australia 5 days ago

Customer Success Manager (Technical), ANZ

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 2 weeks ago

Customer Success Manager, SaaS renewables (Remote in Melbourne, Australia)

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 3 months ago

Melbourne, Victoria, Australia 3 months ago

Senior Customer Success Management Manager

Chadstone, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 6 days ago

Learning Administration Manager (1 year contract)

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 4 days ago

LMS Administration Manager (1 year contract)

Melbourne, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Asta Solutions Pty Ltd Full time

    8,263 followers1w Join Our Team as a Client Success Manager - Software Development At Asta, we deliver fit-for-purpose bespoke development solutions backed by strategic advice. We're seeking an experienced Client Success Manager with a software development background to manage clients, identify growth opportunities and work with the Software Development...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Asta Solutions Pty Ltd Full time

    8,263 followers1w Join Our Team as a Client Success Manager - Software Development At Asta, we deliver fit-for-purpose bespoke development solutions backed by strategic advice.We're seeking an experienced Client Success Manager with a software development background to manage clients, identify growth opportunities and work with the Software Development...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Edrolo Full time

    Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Edrolo Full time

    Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Certify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Accertify, Inc. Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeService Full time $120,000 - $180,000

    Job Overview:The role of a Service Delivery Manager involves providing top-notch services to clients and driving business success. This is an exciting opportunity for individuals who thrive in fast-paced environments, are passionate about collaboration and innovation, and possess excellent relationship management skills.About the Role:The Service Delivery...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Certify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Certify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $126,000

    Job Title:A Leader for Client SuccessJob Description:The ideal candidate will lead the customer support team and provide direct customer support service to clients in APAC.Main Responsibilities:Provide excellent direct customer support service to clientsManage customer support interactions with all customers in regional and team that supports themSupport...