Support Analyst

5 days ago

Sydney, New South Wales, Australia Scentre Group Full time

**Support Analyst - Marketplace Team**

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'

**Your opportunity**

Westfield Direct is our new marketplace that launched in September 2021. Our customers can shop the best of Westfield, wherever they are - either pick up at their local centre or delivery to their home. The Support Analyst role will coordinate operational activities essential for the positive experience of a Retailer on Westfield Direct, through onboarding, ongoing support, and promotional activities. Join an energetic team with ambitious goals to create an exceptional experience for both consumers and retailers alike. The team is relatively new and has seen rapid growth within the last ten months. This role will give you the experience and exposure to build your personal brand and career within the business.

**Core responsibilities include**:
Reporting to the Seller Experience Manager, the Support Analyst will be required to:

- Facilitate onboarding new sellers onto Westfield Direct Marketplace working with the integration team
- Triage, investigate and resolve support requests that have been raised by Retailers
- Support and schedule campaign promotions for Retailers
- Collaborate with internal stakeholders achieve delivery timeframes and escalate where necessary
- Perform operational activities essential for the positive experience for a Retailer on Westfield Direct
- Maintain and enrich support materials and processes

**What will set **you **apart from the rest?**

This role will suit an individual who is interested in online marketplaces and passionate about retail. You have a persuasive communication style and can drive outcomes whilst building strong relationships. You have a customer-centric focus and a desire to make a mark on the role.

You will also be:

- Detail orientated
- Agile and highly adaptive
- Curious and be able to problem solve
- Confident speaking with internal stakeholders and Retailers
- Efficient and well organised

**What sets **us **apart from the rest?**
- A collaborative culture
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
- Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and the ability to purchase extra annual leave

Our diverse and inclusive workforce is not only something we're proud of, but something we're committed to. We encourage and support our people to bring their 'whole selves' to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

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