It Support Analyst

5 days ago

Sydney, New South Wales, Australia The Onset Full time

Overview
Technical Support Analyst – Sydney (Global Consultancy).
A global consultancy is seeking a Technical Support Analyst to join its Sydney office.
In this stand-alone role, you'll support around 60 local users while being part of a global IT team serving over 700 staff worldwide.
The position offers autonomy in managing local IT operations, plus the opportunity to contribute to global projects and system improvements.
Key Responsibilities
Deliver Level 1 & 2 support to PC and Mac users
Manage onboarding, offboarding, and the full IT lifecycle for employees
Administer Microsoft 365 services (Entra ID, Exchange Online)
Configure and deploy devices using Intune, Ninja, and JAMF
Monitor and maintain IT infrastructure, servers, and system health
Oversee hardware repairs and manage IT asset inventory
Support IT project rollouts in collaboration with the global IT team
Maintain accurate IT documentation and knowledge base
Troubleshoot issues across hardware, software, and networks
Qualifications & Experience
2–4 years of hands-on IT support experience, ideally in a global environment
Strong Windows 11 expertise; MacOS experience a plus
Familiarity with enterprise ticketing systems and Office 365 Admin Portal (Active Directory desirable)
Knowledge of Hyper-V, Azure Virtual Machines, and networking fundamentals
Understanding of endpoint protection tools (e.g., Windows Defender)
Strong communication and interpersonal skills with a customer-focused mindset
Ability to explain technical concepts clearly and support the rollout of new IT solutions
Reliable, approachable, and discreet when handling sensitive information
Contact
Call or email: /
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Staffing and Recruiting
Location: Sydney, New South Wales, Australia
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