IT Support Analyst

2 days ago

Sydney, New South Wales, Australia The Onset Full time $90,000 - $110,000 per year

Technical Support Analyst – Sydney (Global Consultancy)

A global consultancy is seeking a Technical Support Analyst to join its Sydney office. In this stand-alone role, you'll support around 60 local users while being part of a global IT team serving over 700 staff worldwide. The position offers the best of both worlds — autonomy in managing local IT operations, plus the opportunity to contribute to global projects and system improvements.

Key Responsibilities:

  • Deliver Level 1 & 2 support to PC and Mac users
  • Manage onboarding, offboarding, and the full IT lifecycle for employees
  • Administer Microsoft 365 services (Entra ID, Exchange Online)
  • Configure and deploy devices using Intune, Ninja, and JAMF
  • Monitor and maintain IT infrastructure, servers, and system health
  • Oversee hardware repairs and manage IT asset inventory
  • Support IT project rollouts in collaboration with the global IT team
  • Maintain accurate IT documentation and knowledge base
  • Troubleshoot issues across hardware, software, and networks

Qualifications & Experience:

  • 2–4 years of hands-on IT support experience, ideally in a global environment
  • Strong Windows 11 expertise; MacOS experience a plus
  • Familiarity with enterprise ticketing systems and Office 365 Admin Portal (Active Directory desirable)
  • Knowledge of Hyper-V, Azure Virtual Machines, and networking fundamentals
  • Understanding of endpoint protection tools (e.g., Windows Defender)
  • Strong communication and interpersonal skills with a customer-focused mindset
  • Ability to explain technical concepts clearly and support the rollout of new IT solutions
  • Reliable, approachable, and discreet when handling sensitive information

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