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Technical Support Analyst – Sydney (Global Consultancy). A global consultancy is seeking a Technical Support Analyst to join its Sydney office. In this stand-alone role, you'll support around 60 local users while being part of a global IT team serving over 700 staff worldwide. The position offers autonomy in managing local IT operations, plus the opportunity to contribute to global projects and system improvements.
Key Responsibilities- Deliver Level 1 & 2 support to PC and Mac users
- Manage onboarding, offboarding, and the full IT lifecycle for employees
- Administer Microsoft 365 services (Entra ID, Exchange Online)
- Configure and deploy devices using Intune, Ninja, and JAMF
- Monitor and maintain IT infrastructure, servers, and system health
- Oversee hardware repairs and manage IT asset inventory
- Support IT project rollouts in collaboration with the global IT team
- Maintain accurate IT documentation and knowledge base
- Troubleshoot issues across hardware, software, and networks
- 2–4 years of hands-on IT support experience, ideally in a global environment
- Strong Windows 11 expertise; MacOS experience a plus
- Familiarity with enterprise ticketing systems and Office 365 Admin Portal (Active Directory desirable)
- Knowledge of Hyper-V, Azure Virtual Machines, and networking fundamentals
- Understanding of endpoint protection tools (e.g., Windows Defender)
- Strong communication and interpersonal skills with a customer-focused mindset
- Ability to explain technical concepts clearly and support the rollout of new IT solutions
- Reliable, approachable, and discreet when handling sensitive information
Call or email: /
Details- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Staffing and Recruiting
- Location: Sydney, New South Wales, Australia
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