Retention Specialist

2 days ago

Melbourne, Victoria, Australia Westpac Full time

Create your best future and join Westpac as a Retention specialist located in our Melbourne office
- Full time permanent position based in Melbourne
- Drive excellent customer experience
- Grow a career within Lending

**What's the role?**

You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to protect our home lending business. You will also lead with a customer first mindset and drive innovation that creates a customer experience like no other within the Group.

**What do I need?**

You'll ideally have an understanding of lending and credit with a passion for helping our customers. You will also need to understand the drivers of retaining customers and building long term customer relationships. But it's not just what's on your CV that excites us. It's a natural commitment to customer service, plus an infectious enthusiasm for steering a business towards success that will really set you apart.

**Why join us?**

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

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