Team Leader

4 days ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a Team Leader, Operations to join the Operations (Public Division) team based in Brisbane. In this newly created opportunity you will work across and lead a variety of Customer support teams across the Business unit.

As a Team Leader, Operations you will lead the services provided to members to ensure members accounts are serviced within regulatory standards. You will support continuous improvement of member services to deliver exceptional service experiences.

This team is responsible for delivering member services leading to quality member outcomes. You will ensure the quality of services is delivered and maintained, and facilitate strong relationships with internal stakeholders, chosen member segments, vendors, regulators, and industry associations.

As the Team Leader, you will be accountable for team and individual staff performance, ensuring that through coaching, development and continuous improvement, business goals are achieved. You will also manage high level complaints and escalated customer inquiries as required.

This role is available as a **9 month max-term/ secondment opportunity.**

**About you**

If this is the right role for you, your skills and qualifications will include:

- RG146 compliant to give General Advice in Superannuation (as a minimum), or the ability to achieve compliance within 3 months.
- Demonstrated leadership, people management and coaching experience.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Exceptional written and oral communication skills.
- Strong relationship management skills, inclusive of an ability to influence and negotiate outcomes of a complex nature.
- High degree of business acumen, with the ability to deliver within a changing environment and developing strategies.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

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