Helpdesk Operator

5 days ago

Adelaide, South Australia Downer Group Full time

**About Downer**

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.

Our Social Infrastructure and Citizen Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.

Downer acts as the facility manager at The Royal Adelaide Hospital (RAH). The RAH is the largest, busiest and most technologically advanced hospital in Australia with 800 single in-patient rooms, including 100 same-day beds and 80,000 same-day and overnight patient admissions per year.

**About the role**

**About you**

To be successful in this role, you will be able to demonstrate the below skills and experience:

- Proven experience providing outstanding customer service in either a contact centre environment or in the retail or hospitality sector
- Ability to provide professional customer service in an empathetic and solution focused manner
- Excellent presentation and communication skills
- Strong relationship building skills
- Intermediate knowledge and use of commonly used software (Word, Excel, PowerPoint, etc.) as well as a demonstrated ability to provide general administrative support using computerised systems
- Active general knowledge of basic technology (desktop computers, TV screens, Audio Visual Equipment) or a demonstrated ability to learn new systems.
- Flexibility and availability to work across a 24/7 roster

**What we offer**
- An opportunity to continually grow a rewarding career within a large and growing organisation
- Work with an organisation that truly values flexible working options
- Take advantage of our professional and personal Leaning and Development programs
- A dynamic team environment with a strong focus on health & safety

  • Helpdesk Team Operations Manager

    6 days ago

    Adelaide, South Australia beBeeTeamLeader Full time $90,000 - $123,000

    About the Team Lead RoleWe are seeking a highly motivated and experienced Team Leader to join our Helpdesk team in Adelaide.Lead a team of 10 Helpdesk Technicians, providing guidance and support to ensure high-quality customer service and technical excellence.Perform account administration tasks within Active Directory, Exchange, and bespoke applications to...

  • It Helpdesk Technician

    5 days ago

    Adelaide, South Australia Fyfe Pty Ltd Full time

    Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia.Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and...

  • IT Helpdesk Technician

    2 weeks ago

    Adelaide, South Australia Fyfe Pty Ltd Full time

    Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and delivery....

  • Helpdesk Level 1/2

    1 week ago

    Adelaide, South Australia Redwolf + Rosch Full time

    Client focused company supporting women in tech/STEM- Attractive salary package dependant on skills and experience- Melrose Park, Adelaide**COMPANY**This Australian-based IT company offers to arrange of services and provides exceptional customer service to their clients. With the latest technology and support tools you will be supported in developing your...

  • Helpdesk Support Specialist

    2 weeks ago

    Adelaide, South Australia beBeeAdministration Full time $78,700 - $98,700

    Expertise in nationwide support operations is required for this dynamic role.This position involves providing helpdesk assistance, managing client and company systems, and preparing reports on maintenance and corrective actions. Excellent time management skills and proficiency with Microsoft Office are essential.Responsibilities:Assist clients across the...

  • Helpdesk Support Administrator

    6 days ago

    Adelaide, South Australia Lockheed Martin Australia Full time

    SA, Mawson Lakes- Helpdesk- 16000BR**About us**:- At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are heard and valued....

  • Administration Helpdesk Officer

    1 week ago

    Adelaide, South Australia Skg Services Pty Ltd Full time

    With over 50 years of trusted experience, SKG Services is a premier Australian company specialising in premium "soft" facility management solutions including world-class cleaning, security, and maintenance services. We pride ourselves on delivering excellence across the nation and now invite you to be part of our journey.**We're Looking for a Proactive...

  • Helpdesk Operator

    2 weeks ago

    Adelaide, South Australia Downer Group Full time

    **About the Role**:This is a casual appointment, as such we welcome as much availability to cover shifts across a 7-day roster.**Key Responsibilities**:- Accurately log and manage service requests using computerised systems.- Assist with video conferencing and audio-visual equipment setup.- Travel within the facility to support room setups and technical...

  • Operational Excellence Specialist

    2 weeks ago

    Adelaide, South Australia beBeeFacilities Full time $80,000 - $100,000

    Job OverviewThe Site Lead/Facilities Manager plays a pivotal role in maintaining a high-quality working environment for employees and their activities.This position focuses on managing Reception, innovation, and problem-solving to meet business demands.Key Responsibilities:OperationsThe incumbent will develop and implement procedures, performance measures,...

  • Senior IT Operations Specialist

    2 weeks ago

    Adelaide, South Australia beBeeNetwork Full time $90,000 - $120,000

    ICT Manager Job DescriptionAs an ICT manager, you will play a key role in ensuring the smooth operation of our end-user computing environment. Your primary responsibility will be to provide responsive support to users and manage a range of operational and systems management tasks.Key ResponsibilitiesYou will be responsible for translating business...