Helpdesk Operator

2 weeks ago

Adelaide, South Australia Downer Group Full time

**About the Role**:
This is a casual appointment, as such we welcome as much availability to cover shifts across a 7-day roster.

**Key Responsibilities**:

- Accurately log and manage service requests using computerised systems.
- Assist with video conferencing and audio-visual equipment setup.
- Travel within the facility to support room setups and technical requests.
- Strive for first-call resolution through excellent communication and active listening.
- Adhere to safety policies and actively participate in Zero Harm initiatives.

**About you**:

- Proven experience in customer service within a contact centre, retail, or hospitality environment.
- Ability to provide empathetic and solution-focused service.
- Excellent communication and relationship-building skills.
- Intermediate knowledge of software like Word, Excel, and PowerPoint.
- Basic understanding of technology (desktop computers, TV screens, audio-visual equipment) or willingness to learn.
- Resilience, professionalism, and a positive attitude.
- Physical fitness to move office equipment as required.

**About us**:
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.

Our Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.

Downer acts as the facility manager at The Royal Adelaide Hospital (RAH). The RAH is the largest, busiest and most technologically advanced hospital in Australia with 800 single in-patient rooms, including 100 same-day beds and 80,000 same-day and overnight patient admissions per year.

**Why work for us?**

Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:

- Opportunities for training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Highly competitive employee exclusive discounts and benefits scheme.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

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