Customer Growth Specialist

1 week ago

Melbourne, Victoria, Australia Property Me Full time

**Join Australia's #1 Cloud-Based Property Management Platform**

Are you a dynamic Property Manager, BDM, Real Estate Sales agent or PropTech Account Manager with a deep understanding of the real estate industry? Do you thrive on delivering innovative solutions that drive real-world impact for your clients? At **PropertyMe**, we're looking for a passionate and driven Customer Growth Specialist who values technology as a growth enabler and is eager to influence, sell, and make a difference.

**Why Join Us?**

PropertyMe is Australia's leading property management platform, trusted by over 35,000 real estate professionals to manage more than 1.1 million properties. With over 60% market share, we're a true PropTech success story—and we're still growing.
You'll join a high-performing team that's expanding into exciting new markets and products, and your work will impact the daily lives of millions of tenants, owners, and property professionals across the country.

**Your Mission**

As Customer Growth Specialist, your role is to grow and retain a portfolio of customers through increased feature adoption and revenue growth. You'll be a trusted advisor, a proactive communicator, and an energetic advocate for PropertyMe—ensuring your customers unlock the full potential of our platform.

**Key Outcomes**:

- Feature adoption uplift
- Revenue growth within your portfolio
- Strong customer retention
- High engagement and satisfaction

**What You'll Be Doing**
- Proactively manage your portfolio of customers to drive product adoption and upsell opportunities
- Be a PropertyMe champion—confidently communicating our value to business owners and their teams
- Use Salesforce to capture account activity and track pipeline opportunities
- Analyse usage and engagement data to surface trends, drive feature usage, and deliver value
- Report customer feedback and insights to help shape our product and service delivery
- Maintain deep product knowledge and stay informed about industry trends and competitor movements

**What You Bring**
- 2+ years of account management or BDM experience (PropTech/SaaS or real estate a strong advantage)
- A passion for tech and the role it plays in property management success
- Confident communicator with the ability to influence and adapt across stakeholders
- Self-starter mentality with strong initiative and commercial acumen
- Data-literate, comfortable using insights to make smart decisions
- Customer-first approach with a genuine desire to help clients succeed
- Collaborative mindset—you work well with others and thrive in a team environment

**Perks & Benefits**
- A supportive, empowering team culture
- High autonomy and clear development pathways
- Vibrant, inclusive culture with regular celebrations and events
- Job security in a market-leading, fast-growing PropTech company

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