Car Claims Specialist

1 week ago

Melbourne, Victoria, Australia Open Full time

**Role**
Car Claims Specialist

**Team**
Customer Operations

**Location**
Melbourne - Hybrid

**Schedule**
Full-time

**Open Insurance**:
We're on a mission to provide the best insurance experiences, at the best price, for the world. Come join us

**The team**:
You will join our Motor Claims Department, working with a carefully selected team of high-performing claims specialists who take pride in their focus on customer service.

**What you'll do**

This is an exciting role, where you will:

- Get the chance to make a difference
- Work with a fun and engaged team
- Be curious and make suggestions to promote change for the benefit of our customers
- Lodge claims for their car insurance policies utilizing our AI technology
- Help our customers through natural disasters with empathy and patience
- Manage their claims to fulfillment and returning the customer to their pre-claim position
- Determine liability based on the information provided and refer recovery opportunities onto our recovery partners
- Think outside the box by seeking additional information to validate events
- Accurately assess coverage and make determinations on claims
- Be an advocate for our customers and keep them updated on each step of the process
- Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers

**What you'll bring**:

- Strong customer service skills
- Experience with Motor claim lodgement or end to end claim management desirable
- Excellent communication skills, both written and verbal
- Intermediate to advanced computer skills
- Strong attention to detail
- Curiosity
- High-level problem solving skills
- A passion to help people
- Great teamwork and team-building skills
- A growth mindset and internal motivation to be your best
- Strong sense of accountability

**Why Open?**
- Highly competitive compensation
- Employee Share options
- Growth opportunities internally
- Flexible working (2 days at home)
- Annual allowance for professional development - use it towards a gym membership, coaching, professional conference
- Annual WFH allowance
- Parental leave top up
- Employee Assistance program
- Payroll giving program and salary sacrifice options
- Certified B-Corp Click here to find out more
- Weekly team lunch, and regular social events
- Great open culture

Find out more about our mission here

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