Claims Specialist

**Position: Claims and Schedules Specialist**

**Details: Permanent, Full time**

**Location: Brighton North, South Australia**

At Minda, we provide services and support to enable people living with an intellectual disability to reach their personal health and wellbeing goals and live their best lives.

As the state's largest not-for profit provider of disability services, we provide supported independent living accommodation, stimulate continuous personal growth and development through supported employment and various community engagement options as well as allied health and respite services.

As a value-driven not-for-profit organisation, we are passionate about achieving greater outcomes and creating more meaningful experiences for both our clients and our staff.

**Our Values**

**Respect**: We respect the right of a person living with an intellectual disability to self-determination in living their best life.
**Heart**: We demonstrate care and love for those we support in all that we do.
**Opportunity**: We focus on the positive and what people can do rather than what they cannot do to create opportunities.
**Community**: We recognise the importance of community to a person's wellbeing and strive to create an inclusive community where people living with an intellectual disability are valued for themselves and the contribution they make to community.

**About the Role**

The Claims and Schedules Specialist leads and supervises the Schedules and Claims team in delivering best practice outcomes and will help to accurately and promptly bill for services delivered. The role will ensure that all individual funding agreements for Minda customers are implemented and are aligned with their NDIS plan or other governance obligations, and Minda's internal requirements.

This position operates within our Client Support Unit with the aim to provide a seamless positive customer service experience for Minda Clients, their nominees and Minda businesses with the aim to "tell your story once."

**In this role you will be responsible for**:

- Leading and supervising the daily operations of the team of Client Support Officers - Schedules and Claims
- Ensuring all delivered services are invoiced in a timely manner
- Monitoring team performance and ensuring compliance to procedures
- Overseeing Scheduling and Claiming processes, including daily troubleshooting of issues and ensuring adherence to policies
- Performing & Review of complex reconciliations of billed services and funding alignment
- Developing and implementing best practice procedures for the Schedules and Claims team
- Managing and maintaining positive relationships with key stakeholders & service areas
- Assisting in the implementation of strategies and policies
- Developing and implementing streamline procedures to increase efficiency
- Overseeing Client's NDIS schedule set up and approval function
- Proven experience within a similar role
- Understanding of the NDIS and price guide (preferred)
- Extensive knowledge of the disability sector and NDIS rules and regulations including NDIS pricing schedules, services and supports
- Highly developed communication skills both written and verbal
- Proficient computer skills in Microsoft suite, inclusive of MS Excel, MS Word and Outlook, with experience using ERPs
- Experience with TechnologyOne/CiAnywhere
- Demonstrated knowledge of computerised accounting systems and experience working with large data captures
- Excellent financial management and administration skills

**Additional requirements**
- NDIS Worker Screening Check/DHS Disability Clearance
- Current Driver's Licence
- Unrestricted Working Rights
- COVID vaccinations (Two doses and Booster)

**What's in it for you?**
- A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support
- Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits
- A supportive, highly skilled, and collaborative team environment
- Flexibility for work life balance and independence
- Car parking and café facilities, on the gorgeous Brighton site located by the beach

We are looking for someone who is aligned with our values and is driven to make a positive difference for the people we support. If that sounds like you and you meet the criteria set out above, we would like to hear from you.

**How to apply**

**_Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. So, if you're a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._