Claims Specialist

Job Number:
493622

Work type:
Full Time Permanent

**Location**:
Melbourne (CBD)

Categories:
Claims

Do you already have experience as a Claims Specialist and want to work for a trusted, Australian-owned business?

Or are you a Domestic Property or General Claims Specialist looking for your opportunity to step up in your career?

If you answered "Yes" to either of those, we'd love to hear from you.

**Your new company**

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we've been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients' professional and financial well-being. We pride ourselves on being there for those our communities rely on.

Our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home & contents, car and pet insurance. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence.

**Role**

To provide exceptional customer service and support whilst setting customer expectations and strategy for the claim. To deliver best practice claims management for medium complex property and motor claims in line with the strategic and operational objectives of the business whilst delivering exceptional customer service.

Your client-first focus is apparent in your excellent customer service approach and ability to manage your relationships with your colleagues across the business. Known for your great communication, both verbal and written, you have a professional phone manner and are to build rapport and manage expectations well. You take pride in your high attention to detail and proactive approach to problem solving.

You can work independently but can collaborate and communicate with your team members, comfortable in asking for assistance if needed. You have the maturity to manage and motivate yourself, especially in our current hybrid environment.

**If you were in this role last week, here's what you might have been doing**
- Review all new Landlord claims and support customers through the claims process
- Set customer expectations for future management of the claim
- Set claim strategy based on complexity of the claim and existing claims processes
- Appoint panel service providers in line with guidelines
- Make indemnity decisions within terms of policy and Code of Practice
- Review claims reserve based on information received throughout the life of the claim
- Professionally manage a portfolio of low and medium complexity Landlord claims in a proactive and customer focussed manner with a strong financial focus.
- Manage claims in line with claims guidelines and service standards
- Ensure compliance with regulatory regimes, including completion of all mandatory compliance training within defined timelines.
- Provide feedback and input regarding the performance of Guild panel service providers
- Ensure strong relationships and collaboration within claims and other internal stakeholder groups/divisions
- Contribute to the development and ongoing actions for your personal development plan
- Assist and undertake any other duties, as required, by the Claims Team Leader, Short Tail Claims Manager and/or Head of Claims.

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.

We offer:

- Paid parental leave for eligible staff from 6 weeks
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
- Wellbeing initiatives such as health checks and skin checks
- Hybrid working (we call this #Connect which reflects how we work remotely + in office and = flexibility)

Visit our website here to meet our people and learn more about our business, values, and benefits.

**Advertised**: 15 Oct 2024 AUS Eastern Daylight Time
**Applications close**: 08 Nov 2024 AUS Eastern Daylight Time