Resource Planning Manager

2 weeks ago

Sydney, New South Wales, Australia Tpg Telecom Full time

Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities.
We're better and bolder together.
TPG Telecom started with a belief that we can make things better for Australians.
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
It's our why; our reason to exist.
Now, we're proud to be one of Australia's leading mobile and internet providers.
We're not just redefining telco, we're changing its course.
And you play a role in that.
A big one.
Your opportunity
To support Customer Care in developing and maintaining operating disciplines across its operations and the operations of its strategic partners.
This will be done through the development of relationships with operational leads that drives cost-effective staff scheduling, effective real-time execution, and the management of vendor relationships supporting this process.
The role will be key to maintaining Care-specific incident management protocols, business continuity coordination, and the planning and scheduled execution of business-driven change to maintain performance expectations.
You'll make an impact by
Managing relationships with in-house operational managers and outsource/third-party teams to facilitate an optimized operating environment.
Driving alignment with long-term and short-term planning to operational delivery.
Understanding core contact centre workforce planning principles and applying them to facilitate a working environment aligned with TPG culture.
Establishing and maintaining relationships with key internal stakeholders including Finance, Care Leadership, Retail Leadership, Marketing, Demand & Delivery, and outsource/third-party teams to lead the delivery of accurate forecast and capacity models reflective of current and future operating models.
Supporting effective change impact assessments.
Maintaining a sustainable capacity plan.
Developing a resourcing framework to meet Care performance measures.
Collaborating across Workforce Optimization, Leadership, and Outsource partners.
What you'll bring
Minimum 3 years of Resource Planning experience.
Reporting and scheduling experience.
Experience supporting +1000 seat contact centres.
Strong MS Office skills.
Previous coding experience (SQL, Teradata) is beneficial.
Experience building BI dashboards is beneficial.
Drive, eagerness to learn, and strong communication skills.
What's in it for you?
Flexible hybrid working (from home and office).
'Stay Connected Mobile' – a free mobile plan.
'Stay Connected NBN' – a free NBN 100 plan.
'Your Leave' – an additional 4 days of leave annually.
Access to TPG Learning Hub and internal development opportunities.
Access to Corporate Partner Discounts.
We encourage applicants who may not meet every qualification to apply, as we value diverse experiences and backgrounds.
Learn more about life at TPG Telecom here.
TPG Telecom acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office is located in Barangaroo.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies.
TPG Telecom is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr

  • Human Resource Solutions Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeHR Manager Full time $120,000 - $150,000

    About the JobAward-winning organizations seek experienced professionals to manage their human resources functions. In this role, you will play a key part in developing and implementing strategic solutions that meet business objectives.Key Responsibilities:Develop and implement HR strategies that align with organizational goals.Partner with hiring managers to...

  • Resource Planning Manager

    4 days ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We're better and bolder together. TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's...

  • Resource Planning Manager

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities.We're better and bolder together.TPG Telecom started with a belief that we can make things better for Australians.We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.It's our...

  • Resource Planning Manager

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities.We're better and bolder together.TPG Telecom started with a belief that we can make things better for Australians.We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.It's our...

  • Planning and Resource Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeResource Full time $100,000 - $120,000

    We're seeking an experienced Planning and Resource Analyst to join our team in NSW.About the RoleThis is a key opportunity for someone who is passionate about developing processes and has a strong background in operations of a large retail or transport environment.The successful candidate will support the Strategic Workforce Planning Manager in analysing...

  • Resource Planning Expert

    21 hours ago

    Sydney, New South Wales, Australia beBeeWorkforce Full time $97,027 - $107,059

    Resource Planning ExpertWe are seeking an experienced Resource Planning Expert to join our team. The ideal candidate will have a strong background in workforce planning and be able to effectively coordinate the forward planning of rosters and operational deployments.Key Responsibilities:Strategic Workforce Planning: Develop and implement national rosters...

  • Resource Planning Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeOperational Full time $110,000 - $140,000

    Operational Planning ManagerThis critical role is focused on developing and maintaining key operating disciplines across our operations and strategic partnerships.The ideal candidate will have a strong background in resource planning, with experience managing relationships with operational leads to drive efficient staff scheduling and real-time execution....

  • Resource Planning Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeWorkforce Full time $160,000 - $165,000

    RAMP Workforce PlannerAs a highly skilled and experienced workforce planner, you will play a crucial role in ensuring the efficient operation of our airside, ramp, and baggage facilities. This full-time position offers a unique opportunity to leverage your expertise in roster creation and analysis to drive operational excellence.Key Responsibilities:Roster...

  • Town Planning Support Officer

    3 days ago

    Sydney, New South Wales, Australia Total Resource Solutions Full time

    **Town Planning Support Officer - NSW Government**A Town Planning Support Officer is required by a NSW Government department on a contract until EOFY with likely ongoing extensions based in Parramatta + WFH (hybrid).- **Location: Parramatta + WFH (hybrid)**:- **Pay Rate: Up to $75 per hour + Super**:- **Contract Length: Until EOFY with likely ongoing...

  • Resourcing Specialist

    2 days ago

    Sydney, New South Wales, Australia Total Resource Solutions Full time

    **Relationship Specialist - MSP Recruiter**Our client is a leading provider of talent management solutions who are looking to expand their team of Resourcing Specialists working across some of their major clients.As a Resourcing Specialist (MSP Recruiter) you will be responsible for the management of a variety of stakeholder relationships; including a...