Resource Planning Manager

Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities.
We're better and bolder together.
TPG Telecom started with a belief that we can make things better for Australians.
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
It's our why; our reason to exist.
Now, we're proud to be one of Australia's leading mobile and internet providers.
We're not just redefining telco, we're changing its course.
And you play a role in that.
A big one.
The opportunities are plenty for those who are ready to accept the challenge.
Could that be you?Your opportunity : To support Customer Care in developing and maintaining operating disciplines across its operations and the operations of its strategic partners.
This will be done through the development of relationships with operational leads that drives cost-effective staff scheduling, effective real-time execution, and the support of vendor relationships.
The role will be key to maintaining Care-specific incident management protocols, business continuity coordination, and the planning and scheduled execution of business-driven change to maintain performance expectations.
You'll make an impact by : Managing relationships with in-house operational managers and outsource/third-party teams to facilitate an optimized operating environment.
Driving alignment with long-term and short-term planning to operational delivery.
Understanding core contact centre workforce planning principles and applying them to facilitate a working environment aligned with TPG culture.
Establishing and maintaining relationships with key internal stakeholders including Finance, Care Leadership, Retail Leadership, Marketing, Demand & Delivery, and outsource/third-party teams to lead the delivery of accurate forecasts and capacity models reflective of current and future operating models.
Supporting effective change impact assessments.
Maintaining a sustainable capacity plan.
Developing a resourcing framework aligned with Care performance measures.
Working collaboratively across Workforce Optimisation, Leadership, and Outsource partners.
What you'll bring : Minimum 3 years of Resource Planning experience.
Reporting and scheduling experience.
Experience supporting +1000 seat contact centres.
Strong MS Office skills.
Previous coding experience (SQL, Teradata) would be beneficial.
Experience building BI dashboards would be beneficial.
Drive, eagerness to learn, and strong communication skills.
What's in it for you?Flexible hybrid working (from home and office).
Stay Connected Mobile' – Free mobile plan.
Stay Connected NBN' – Free NBN 100 plan.
Your Leave' - an additional 4 days of leave each year.
Access to TPG Learning Hub and internal development opportunities.
Access to Corporate Partner Discounts.
Come join us and build a better future.
Apply today.
Don't meet every requirement? That's OK At TPG Telecom, we're committed to creating an accessible workplace where everyone feels safe and authentic.
If you think this role is a great fit but some qualifications don't align, we encourage you to apply—you might be the perfect candidate for a similar role.
Learn more about life at TPG Telecom here.
TPG Telecom acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office is located in Barangaroo.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies.
TPG Telecom is not responsible for any fees related to unsolicited resumes.
LI-Hybrid #LI-TS1 Join a powerhouse of brands that connect customers, businesses, and communities.
Based in Sydney or Hobart.
Access to perks like a free mobile and home internet plan
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