Resource Planning Specialist

1 week ago

Sydney, New South Wales, Australia beBeeOperational Full time $110,000 - $140,000
Operational Planning Manager

This critical role is focused on developing and maintaining key operating disciplines across our operations and strategic partnerships.


The ideal candidate will have a strong background in resource planning, with experience managing relationships with operational leads to drive efficient staff scheduling and real-time execution. Additionally, they will be responsible for maintaining incident management protocols, business continuity coordination, and the scheduled execution of business-driven change to meet performance expectations.


The Operational Planning Manager will play a vital role in facilitating an optimized operating environment by driving alignment between long-term and short-term planning and operational delivery. This includes applying core contact centre workforce planning principles to create a working environment aligned with our organizational culture.


To succeed in this role, the candidate must possess excellent communication and relationship-building skills, as well as the ability to maintain effective relationships with internal stakeholders to deliver accurate forecast and capacity models. They should also have a track record of supporting change impact assessments and reporting/scheduling experience.


Key qualifications include at least 3 years of resource planning experience, with a strong understanding of MS Office skills and coding experience (SQL, Teradata) being beneficial.


The successful candidate can expect a range of benefits, including flexible hybrid working arrangements, 'Stay Connected Mobile' – a free mobile plan, 'Stay Connected NBN' – a free NBN 100 plan, and 'Your Leave' – an additional 4 days of leave annually.

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