Guest Service Agent

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With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Strahan is a small town and working port that serves as the gateway to the stunning UNESCO Tasmanian Wilderness World Heritage Area. Located approximately 4.5 hours from Hobart or Launceston, Strahan Village is located in the heart of Strahan and offers an abundance of character and unique stories of the area's pioneering history. With 132 guest rooms, 4 food and beverage outlets and the award winning Gordon River Cruises experience, this unique destination offers every opportunity to fall in love with the charm and beauty of Tasmania's west coast.
Job Description
With your experience, create an impact on our guests in this hands-on and detail orientated role
Ensure our guests have a great experience and make holiday memories
Staff accommodation and meals package available
We're hiring
multiple casual team members
to join us for the busy summer season. We're looking for enthusiastic individuals to help us deliver the outstanding service we're known for. You'll ideally be able to
commit to at least six months
, including availability over the festive Christmas and New Year period.
What You'll Do
You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. Your shifts may be rostered between 7am and closing time (approximately midnight). On a daily basis you will:
Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
Answer phone and email enquiries promptly and professionally
Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
What You'll Bring
Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
A reputation for providing excellent customer service, engaging in great conversations with our guests
Experience in night audit procedure
A vibrant attitude with the ability to work effectively as part of a busy team
Certificate II in Hospitality (Operations) or equivalent experience
Problem solving skills including the ability to apply mathematical skills in a workplace context
Valid Responsible Service of Alcohol Certificate
Possess a Do Food Safely Certificate of completion
Flexibility to work across other areas of the business if required
What's in it for you?
At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you
Progressive flexibility and well-being benefits to balance all of life's priorities
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
At NRMA Parks and Resorts we're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Seniority level
Entry level
Employment type
Other
Job function
Customer Service
Hospitality
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