Guest Experience Specialist

2 weeks ago

Tasmania, Australia beBeeLeadership Full time $110,000 - $140,000
Job Overview:

We are seeking an exceptional Guest Experience Professional to spearhead the delivery of unparalleled customer service.

As a key ambassador, you will foster lasting relationships with our guests, expertly curating their experience from arrival to departure.

This pivotal role demands strong organizational prowess, accompanied by excellent leadership and communication skills. Proficiency in Microsoft Office and RMS Hotel Management System is preferred.

The ideal candidate will possess proven leadership abilities, a keen eye for detail, and the capacity to lead by example. Exceptional interpersonal and communication skills tailored to internal and external stakeholders are also essential.

Key responsibilities include:

  • Leading a team of guest service staff
  • Crafting and delivering high-quality guest experiences
  • Developing and implementing innovative processes and procedures to enhance guest satisfaction

Responsibilities Include:

  1. Supervising a team of guest service professionals
  2. Designing and executing high-quality guest experiences
  3. Creating and enforcing new policies and procedures to improve guest satisfaction

Requirements:

  • Proven track record of exceptional leadership
  • Excellent organizational, communication, and interpersonal skills
  • Advanced computer literacy, including intermediate/advanced knowledge of Microsoft Office and RMS Hotel Management System

What We Offer:

Join us in providing unforgettable experiences for our guests.

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