Intake Specialist

21 hours ago

Brisbane, Queensland, Australia Better Rehab Full time

Join to apply for the
Intake Specialist
role at
Better Rehab
At Better Rehab, we started with one goal: to provide better Allied Health services for people living with a disability. Fast forward and we've grown into a leading National Allied Health provider, making a real impact every day Your work as an Intake Specialist directly impacts our participants' journey to achieving greater independence, confidence and quality of life. You're the friendly guide, the problem-solver and the organiser who makes everything run smoothly so our clinicians can focus on delivering exceptional care.
Overview
Role: Intake Specialist (Full-time, permanent)
Responsibilities
Be the first point of contact for our participants and their support network, responding to phone and email inquiries.
Schedule and arrange appointments for our team; keeping things running smoothly.
Set up service agreements, conduct risk assessments and manage waitlists.
Keep our database up to date and help with documentation.
Work closely with our regional managers and supervisors to coordinate bookings for new starters.
Provide excellent customer service while supporting the people who need us most.
Benefits
Free breakfast and snacks in the office to start your day right
Paid leave options including long service and travel/career break considerations
Annual wellbeing day and access to confidential support services
Regular team and social events
Paid parental leave, study leave and more
A beautiful office location close to Westfields, coffee shops and restaurants
Dog-friendly offices
What makes you a great fit
You're someone who thrives in people-focused environments and takes pride in delivering excellent customer service. With your tech-savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication. You enjoy the energy of a fast-paced environment and are always ready to take on new challenges. If you've had experience in admin, healthcare, or customer service, that's a bonus. We're happy to provide training for the right person.
Apply
Hit Apply Now to start your journey with us. For questions, reach out to Victoria for a confidential chat at or .
Commitment To Diversity
At Better Rehab, we embrace diversity, inclusivity and a fair recruitment process encouraging applications from all backgrounds.
How to learn more
Learn more at
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