Service Intake Coordinator

Marketing and Community - Customer Impact at MS Queensland

Step into purpose with MS Queensland as our Service Intake Coordinator, where you'll be the driving force behind exceptional customer engagement, with a focus on supporting people through the intake process.

Play a key role in helping people access the right services and support, while delivering an exceptional customer experience from day one. Bring your customer-first mindset and coordination skills to a role that blends empathy, efficiency and impact. Travel to Toowoomba, Gold Coast and Sunshine coast will be required.

Although everyday will be full of variety, you ultimately will:

• Human centred customer engagement: Be the welcoming face and voice for customers – responding with clarity, care, and professionalism across all channels
• Guide through complex systems: Empower participants and their support networks by demystifying the NDIS housing pathway
• Conduct holistic intakes: Assess needs through detailed intake conversations, pinpoint risks, capture insights, and manage essential admin
• Collaborate and coordinate: Drive project timelines with precision and collaborate seamlessly with key stakeholders
• Match needs with opportunity: Align customers with accommodation that matches their goals, preferences, and community connections
• Track, share and analyse: Compile and present impactful customer data, track progress and share updates with internal and external teams

Your Winning Strengths & Qualities:

• 2 + years' experience in intake, service support, employment services or disability services.
• Passion for customer outcomes, empathy-driven mindset, and commitment to improving lives
• Skilled communicator, confident across phone, email, and face-to-face with diverse stakeholders
• Tech-savvy, comfortable with Office 365, CRM systems, and NDIA-related tools
• Holds valid QLD Class C Driver's Licence, Blue Card, NDWS clearance, and completed NDIS Worker Training
• Strong grasp of the NDIS framework and proven ability to guide participants and their networks would be desirable

As MS Queensland's new full-time Service Intake Coordinator, make your impact by connecting lives, guiding housing journeys, and shaping independent futures across Queensland with MSQ.

MS Queensland has over 65 years of experience in providing holistic neuro services, empowering better lives, and new possibilities. We build community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education. Our offerings include information, education, support, allied health services, Neuro Wellness Hubs, specialist employment services, NDIS access, home and community support, research funding, and advocacy.

• Not-for-profit salary packaging
• Access to free professional development courses
• We are a Q-Leave employer, meaning you have access to build portable long service leave (community services sector)
• Hybrid and flexible working options
• 6 weeks maternity leave + 2 weeks paid partner leave
• Financial Wellbeing Initiatives such as the ability to withdraw 50% earned pay early and a savings program
• We pay for your Queensland Blue Card and NDIS Worker Screening Card if you don't already have them – saving you up to $144 if you need both cards

Please click apply and submit your resume and your targeted cover letter. For a copy of the full position description, please contact recruitment@msqld.org.au

At MS Queensland, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and or Torres Strait Islander candidates.

Join us at MS Queensland in making a positive impact every day. Your skills and commitment can change lives

We do not accept unsolicited resumes from agencies.