Help Desk Support Officer

4 days ago

Canberra, ACT, Australia Hays Full time

Seeking an experienced IT Help Desk Support Officer to join a small team in a large Government Department

**Your new company**

You will be working with a large Federal Government Department, whose mission and purpose is to protect Australia's security, prosperity and national interests. Your new Department works to achieve its mission and purpose through the promotion of regional and global security and stability.

**Your new role**

In this role you will be required to, but will not be limited to, complete tasks including the below:
- Strong documentation, communication and time management skills.- Working flexibly across a range of tasks within a small team, and the ability to work in a collaborative, team environment and independently when needed.- Supporting team objectives like face-to-face training, eLearning Design & development, presentations and demonstrations.- Engaging and working with internal and external stakeholders

**What you'll need to succeed**- An understanding of the current industry standards for effective Help Desk Level 1 support.- Good communication skills, a deliverable and outcome focused attitude and an ability to learn and understand a variety of Department business areas.- Knowledge and experience in identifying and analyse system performance issues and user support issues.
- Demonstrating an understanding of the ICT software development cycle- Engaging and working with internal and external stakeholders

**What you'll get in return**
- An initial 12-month contract, with the possibility to be extended for a further 3x 12-months.
- Work in a central Canberra location, close to public transport and shopping facilities.
- Work within a close-knit team, committed to encouraging their staff and seeing them flourish in their roles.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2859382

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