Help Desk Team Lead

3 days ago

Canberra, ACT, Australia beBeeManager Full time $80,000 - $125,000
Job Title: Service Desk Manager

Overview

The Service Desk Manager plays a pivotal role in overseeing the daily operations of our service desk, ensuring efficient and effective technical support for our clients. This critical position involves managing the service desk team, handling escalated issues, developing and implementing IT service management processes, and ensuring timely resolution of help desk support requests.

About the Role

We are seeking an experienced Service Desk Manager to lead our service desk team. The successful candidate will have experience in service desk management and operations, proficiency in technical support and IT service management, strong skills in help desk support, excellent problem-solving and communication skills, and the ability to lead and manage a team effectively.

Key Responsibilities

  • Manage the service desk team to ensure efficient and effective technical support for clients
  • Develop and implement IT service management processes to improve service delivery
  • Handle escalated issues and resolve help desk support requests in a timely manner
  • Lead and manage the service desk team to achieve high levels of customer satisfaction
  • Ensure compliance with IT security measures and best practices

Requirements

  • Experience in service desk management and operations
  • Proficiency in technical support and IT service management
  • Strong skills in help desk support
  • Excellent problem-solving and communication skills
  • Ability to lead and manage a team effectively
  • Experience with IT security measures and best practices

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

How to Apply

If you are a motivated and experienced Service Desk Manager looking for a new challenge, please submit your application, including your resume and cover letter, to us.

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