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Service Desk Officer

2 weeks ago

Canberra, ACT, Australia Australian National University Full time $77,379 - $83,516 per year

Classification: ANU Officer Grade 4 (IT)

Salary package: $77,379 - $83,716 per annum plus 17% superannuation

Terms: Fulltime, Continuing

Position overview

The IT Service Desk provides ongoing technical and business support to the entire ANU community, including staff, students, and academics. The Service Desk is the first point of contact for all incidents and requests logged by the University.

The IT Service Desk is responsible for system and software support and management, and currently supports over 2,500 computing devices. The Service Desk Officer is responsible for providing client-focused technical support for desktops, mobile devices, and peripherals used at ANU. An integral part of this role is acting as the first point of contact for IT-related support in a Service Desk environment.

For any enquiries, please contact John Min, ANU IT Service Desk Team Leader,E:

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria in the position description (maximum of two pages). Applications which do not address the selection criteria may not be considered.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Please note: The successful applicant must have the right to live and work in this country, and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.