Help Desk Support Specialist

6 days ago

Canberra, ACT, Australia beBeeSupport Full time $45,000 - $85,000

We are seeking a skilled and proactive Help Desk Support Specialist to join our team.

Job Description

This role involves responding to and resolving customer requests in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. You will be responsible for accurately documenting calls and incidents, managing time and workload to meet predetermined service levels, maintaining data accuracy in our contact management system, assigning incidents and requests to the correct support group.

Requirements and Qualifications
  • Baseline security clearance is preferred.
  • Must be an Australian Citizen.
  • Applicants with customer service experience are preferred.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
Benefits

This is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations.

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