Help Desk Professional

4 days ago

Canberra, ACT, Australia beBeeAnalyst Full time $80,000 - $120,000
Job Title:

Service Desk Analyst

Job Description:

We strive to create a work environment that inspires our associates to deliver exceptional service, drive innovation, and make a meaningful difference in the lives of our clients.

As a key member of our team, you will play a critical role in delivering high-quality IT support services to our clients. Your primary responsibility will be to act as a single point of contact for clients seeking assistance with IT-related issues.

Key aspects of this role include:

  • Responding promptly and efficiently to client requests or incidents
  • Providing accurate and timely resolutions to client issues
  • Collaborating with internal stakeholders to resolve complex technical issues

You will be working in a fast-paced environment where no two days are ever the same. As a Service Desk Analyst, you will have the opportunity to grow your skills and knowledge while making a real impact on our clients' success.

Requirements:

To succeed in this role, you will require:

  • A strong background in IT support, preferably in an ITIL Service Desk environment
  • Experience working with Microsoft Windows 10 and Office 365
  • Knowledge of Active Directory and administration processes
  • Excellent communication and problem-solving skills
Benefits:

We offer a comprehensive benefits package that includes:

  • Competitive salary
  • Opportunities for career growth and professional development
  • Recognition and reward programs
  • Flexible working arrangements
What We Look For:

We are looking for individuals who are passionate about delivering exceptional customer service, possess excellent communication skills, and can work effectively in a fast-paced environment. If you have a keen interest in developing a career in IT and are motivated to succeed, we encourage you to apply for this exciting opportunity.

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