Help Desk Specialist

4 days ago

Canberra, ACT, Australia beBeeTroubleshooting Full time $60,000 - $80,000
Help Desk Specialist

We are seeking a skilled professional to fill this position at our organisation.

About the Role

This is an exciting opportunity for a motivated and customer-focused individual to work as part of our Service Desk team.

  • Act as the first point of contact for ICT support via phone, email, and service management tools.
  • Log, categorise, prioritise, and track incidents and service requests in the ITSM system.
  • Provide timely and effective troubleshooting and resolution of common ICT issues, including user account and password resets, printer and peripheral support, desktop and laptop hardware issues, software installation and configuration, network connectivity and VPN access, and other issues.
  • Escalate complex or unresolved issues to second-level support teams as required.

Key Skills and Qualifications:

  • Strong interpersonal and communication skills, with a focus on customer service.
  • Basic understanding of ICT systems, including Windows OS, Microsoft 365, and networking fundamentals.
  • Ability to follow procedures and work collaboratively in a team environment.
  • Willingness to learn and adapt to new technologies and processes.
  • Good organisational skills and attention to detail.
About Our Organisation

We are a leading provider of ICT services to various sectors.

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