Administrator - Insurance Operations

7 days ago

Melbourne, Victoria, Australia Marsh Full time

**Administrator - Insurance Operations.**

**What can you expect?**

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.

**What is in it for you?**
- Leading training and development program.
- Brand new agile workspace.
- Hybrid work / from home flexibility.
- Professional environment where your career path really matters and is supported in our global organization.
- Excellent career diversification opportunities.
- Great team environment with energetic and supportive colleagues.

**We will count on you to**:

- Consistently use the required IT Applications to maintain compliance, accuracy, and workload, contributing to resource allocation and process improvement.
- Assist our Clients with any enquiries they need to make through our Contact Centre Hub.
- Ensure timely and accurate production/processing of client transactions.
- Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives and Senior Account Executives.
- Ensure that accurate up to date records on all clients are always maintained.
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation, and other relevant legislation.
- Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
- Have a bright and vibrant personality towards customer service, and a passion to serve our valued clients.
- Adhere strictly to the Company's Quality practices and other systems and procedures.
- Comply fully with the Company's Errors and Omissions avoidance policy.
- Other duties as may be required from time to time.

**What you need to have**:

- High Level Customer Service Skills.
- Effective Communication Skills.
- Strong Literacy and Numeracy Skills.
- Reliable attention to detail.
- Effective Organizational, Prioritization and Time Management capabilities.

**About Marsh**:

- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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