Operational Manager Insurance

1 week ago


Melbourne, Victoria, Australia beBeeOperational Full time $90,000 - $120,000
About the Role

This is an exceptional opportunity to take on a challenging position in operational management. The successful candidate will be responsible for managing existing operational processes and controls, collaborating with third-party service providers to ensure seamless transitions to new operating models.

Key Responsibilities
  • Administer resolution or escalation of insurance incidents, ensuring member satisfaction, regulatory compliance, and root cause identification;
  • Support team members in resolving complex insurance claims escalated by administrators/insurers, providing satisfactory resolutions to members;
  • Contribute Subject Matter Expertise (SME) input on future change initiatives and system recommendations to optimize member experience and regulatory compliance;
  • Promote holistic operational practices and process improvements through insurance product expertise.
Requirements
  • Tertiary education, preferably with specialization in finance, business, or law;
  • Previous experience working within a super fund, insurance, trustee, or super administrator required - ideally 5+ years;
  • RG146 Compliant;
  • Excellent communication skills - both verbal and written;
  • Effective project management skills and experience in delivering outcomes and continuous improvement initiatives preferred;
  • Strong insurance expertise and understanding of remediation programs.


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