Issue Resolution Analyst

3 days ago

Melbourne, Victoria, Australia Unisuper Full time

**About US
UniSuper is one of Australia's largest super funds. We look after the retirement savings of more than 450,000 members and have over $110 billion in funds under management. Members enjoy the benefits of low fees, strong long-term performance across various investment options and commitment to sustainable investment.
It is an exciting time to be part of UniSuper with great opportunities for ambitious individuals who really want to make their mark.

**The opportunity
The duties of the role will include:

- Resolving issues so they won't be repeated by ensuring best-practice controls being recommended and supporting their implementation.
- Resolving the single-member queries that arrive from across all areas of UniSuper.
- Achieving Service Level Agreement and KRA's in single-call closure targets and any other team and company targets as directed by Team Leader or Manager
- Ensuring our processes are well documented, updated regularly and managed.
- Developing test cases and perform testing on proposed restorations prior to implementing into the Production Environment
- Performing post implementation verification testing to ensure the restoration was deployed appropriately to the Production Environment

**About you
- Strong analytical, conceptual and problem-solving skills
- Excellent organisation skills and an ability to work autonomously, deal with competing priorities and work to deadlines
- Strong influencing and communication skills, with an ability to effectively communicate with stakeholders to ensure a common understanding of issues, requirements and outcomes
- Sound experience in an Analyst role and/or using the Acurity Administration System preferred
- Superannuation industry experience preferred with a solid understanding of Superannuation Industry Law/Regulation
- General understanding of the Software Development Life Cycle

**What US offer**

In a positive, connective and open culture where all roles can flex, you will receive the support that you need to build your own career in a team that is leading change across UniSuper. This includes;
- A personal development plan and yearly funding to support your career goals.
- Competitive salary including a performance incentive
- Additional 3 days paid leave over the Christmas period
- Generous well-being program
- Paid volunteer days and flexible working options.

If you feel you have the experience and skills required for this role, please apply

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