Analyst, Fraud

3 weeks ago

Melbourne, Victoria, Australia NAB Full time

Join to apply for the Analyst, Fraud & Scam Case Resolution role at NAB

Join to apply for the Analyst, Fraud & Scam Case Resolution role at NAB

Overview

As the Analyst, Fraud & Scam Case Resolution (FSCR), you will join the Case Management & Customer Resolutions Team that's doubling down on protecting the bank and our customers from financial threats.

Responsibilities
  • Conduct in depth fraud investigations.
  • Facilitate the provision of an efficient and high-quality service to internal and external customers.
  • Work closely with Service Portfolio Leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
  • Collaborate and engage with government agencies and appropriate internal/external stakeholders and forums on fraud investigations and prevention.
  • Respond to Internal, External Dispute Resolution or similar inquiries relating to external fraud events.
  • Prepare reporting and insights on all relevant investigations and received alerts.
Qualifications
  • Proven experience in financial crime with the ability to conduct Fraud investigations is preferred.
  • Excellent strategic thinking and analytical skills with the ability to draw conclusions, generate ideas and solutions, and resolve complex problems.
  • Customer driven with a commercial approach to business.
  • Excellent verbal and written communications skills.
  • Attention to detail with the ability to identify issues/breaches as they arise.
  • Proven experience in process improvement will be highly regarded.
Inclusion and Workplace

A diverse and inclusive workplace works better for everyone. We are committed to equity and respect, where everyone feels valued and appreciated for being their authentic selves. We foster an inclusive environment and support our colleagues' unique backgrounds and identities.

How to apply

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page for other contact options.

Join NAB. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.


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