Claims Resolution Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeClaims Full time $70,000 - $100,000
Job Title: Claims Analyst

At our organization, we are seeking a Claims Analyst to join our team. This role is responsible for processing customer stock-based and price-based claims from beginning to resolution.

Key Responsibilities:
  • Process customer claims accurately and in a timely manner
  • Develop and maintain external relationships with stakeholders including customers
  • Build relationships with internal stakeholders including sales, distribution, shared services, customer service and credit officers to resolve claims and payment management
  • Enter claims into CRM on receipt and completion and ensure timely processing of credits in M3
  • Ensure authorization and approvals are completed and followed up as necessary
  • Customer disputed claims to be reviewed with business managers weekly
  • Complete due diligence on pricing claims to identify root cause and provide internal feedback
  • All short delivery / incorrect warehouse delivery claims are within the business rules of 48 hours notification prior to further investigation
  • All stock return claims are within the Allegion (Australia) Pty Ltd business rules
  • Develop and distribute analysis of credit claims and disputes
  • Identify opportunities and work with business managers for process improvements to reduce claims and disputes
  • Further develop and maintain claims and stock returns policy
  • Ensure ongoing departmental compliance to business rules and set processes
  • Contribute to the improvement of CRM system and proactively assist in the resolution of issues
  • Recommend and provide continuous improvement initiatives to drive efficiencies within claims processing
  • Provide feedback around claims issues to internal stakeholders. Ensure they understand and are provided with adequate information to advise or improve credit processes
  • Lead, coach, develop and motivate team members utilizing the appropriate tools and resources, to ensure a high level of performance, delivery and engagement
Required Skills and Qualifications:
  • 2 to 4 years of experience across a range of businesses in administration or credit teams
  • Experience in dealing with both internal and external customers in a multi-tasking environment
  • Administration and Management: Knowledge of and skill to implement business processes related to process improvement
  • Management of People: Skills influencing team members and colleagues and maintaining good personal relationships
  • Numerical Reasoning Ability: Good computer skills
Benefits:
  • Diverse and inclusive workplace culture
  • Equal opportunity employer
Others:

We are committed to building and maintaining a diverse and inclusive workplace. We value all differences and similarities among colleagues, and foster positive relationships with customers, suppliers and communities.

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